Director of Business Office

Overview

Director of Business Office

Bronson Behavioral Health Hospital | Onsite Battle Creek, Michigan

Join Bronson Behavioral Health Hospital, a leading behavioral health facility dedicated to providing compassionate, evidence-based care for adults, adolescents, and seniors experiencing mental health and substance use disorders. Located in Battle Creek, Michigan, our hospital offers a supportive and collaborative environment focused on delivering exceptional patient outcomes while maintaining operational excellence.

Why You’ll Love This Role

• Executive Mentorship – Paired with a corporate support from day one• Competitive Salary & Bonuses• Comprehensive Health Benefits - Medical, dental, vision, 401(k) with Company Match• Generous PTO - Includes vacation, holidays, extended sick leave, and mental health days.

As the Director of Business Office, you will play a critical leadership role in overseeing all business office operations, including revenue cycle management, billing, collections, financial counseling, insurance reimbursement, and cash collections. This position partners closely with the CFO and hospital leadership team to drive financial performance, ensure regulatory compliance, and support the organization's continued growth and success.

Ideal Candidate

• 5+ years of business office, revenue cycle, billing, or patient financial services experience, preferably within behavioral health or healthcare.
• 3+ years of leadership or supervisory experience.
• Strong knowledge of insurance reimbursement, claims management, collections, and revenue cycle operations.
• Bachelor's degree in Business Administration or related field preferred.
• Proven ability to analyze financial trends, implement process improvements, and lead high-performing teams.

If you are a results-driven healthcare finance leader with a passion for operational excellence and behavioral healthcare, we invite you to explore this opportunity to make a meaningful impact at Bronson Behavioral Health Hospital.

Responsibilities

​Essentional Functions:  

• ​Monitor and report on key metrics such as cash collections, days outstanding, unbilled, denials, daily census, etc. in conjunction with the CFO.  
• ​Establish and maintain controls for all cash collected and posted in patient accounting system.  
• ​Maintain effective communication with third party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction.  
• ​Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation. 
• ​Maintain effective communication with the leadership team to ensure that all third-party compliance guidelines are met.  

• ​Select and monitor outside collection vendors engaged in the collection of facility receivables.  Review and balance agency reports to system reports and approve agency invoices.  
• ​Lead and provide operational directives for all Business office activities related to the claim’s management and collections of the facility receivables and ensure timely, efficient cash collections to support the overall financial goals of the facility. 
• ​Define and provide the necessary support and leadership to achieve departmental goals and objectives.  
• ​Review all statistical reports to monitor trends and determine operational deficiencies and implement corrective action plans as necessary.  
• ​Work closely with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage. 
• ​Manage and direct subordinate staff to identify goals and objectives. 
• ​Perform other functions and tasks as assigned. 

Qualifications

​EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: 

• ​High school diploma or equivalent required.  Bachelor’s degree in Business Administration or related field preferred.   
• ​Five or more years’ job-related experience required.  Preferably in behavioral health.   
• ​Three or more years’ supervisory experience required. 

• ​Strong revenue cycle technical skills required.  

​LICENSES/DESIGNATIONS/CERTIFICATIONS:  

• ​Must have and maintain a valid driver's license, maintain automobile insurance coverage and have access to an automobile, where facility requires. 

We are committed to providing equal  employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

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