SERVICE ADVISOR

Description

Summary 

Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services. 

Requirements

Essential Duties 

• Greets customers promptly and professionally, gathers vehicle information, and schedules service appointments.
• Diagnoses customer concerns through questioning, service history review, visual inspection, or test drive.
• Prepares accurate repair orders with clear descriptions of the concern and complete estimates for parts and labor.
• Recommends needed repairs and maintenance based on inspection results and manufacturer specifications.
• Sets promised times, coordinates with the dispatcher, and tracks repair progress throughout the day.
• Keeps customers informed of any changes to cost or timing and obtains authorization before additional work.
• Reviews completed repair orders, explains work performed and charges, and processes payment.
• Resolves customer concerns and maintains high customer satisfaction and quality standards.
• Keeps service forms, menus, and pricing guides current, and maintains a clean work area and professional appearance.
• Other tasks as assigned

Employment is contingent upon successful completion of a background check, pre-employment drug screening, and a motor vehicle record review. Candidates must hold a valid driver’s license and have a driving record that meets the requirements of our insurance carrier.