Trainee, Bank Card Admin

Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores. 

What This Position Is All About:

Saksoff5th.com Company is one of the fastest-growing retailers in the world. Saks Off 5th, formerly Saks Fifth Avenue Off 5th, is an American off-price department store chain founded in 1990, and a subsidiary of the luxury department store chain Saks Fifth Avenue. Since 2013, both Saks Off 5th and Saks Fifth Avenue have been owned by the Hudson's Bay Company (HBC). At HBC we are a company of adventurers who explore uncharted territory, challenge convention, and work with imagination and fun.

Major Responsibilities

• Process involves handling customer disputes/Inquiries relating to card transactions for third party credit cards and in-house cards
• Respond to store inquiries (chargebacks, disputes), including resolving any escalated issues
• Performs proper review and investigates disputed card transactions by collecting sufficient information to explore every opportunity to identify recovery opportunities in order to mitigate/unwarranted losses.
• With little supervision and direction, analyzes disputed transactions to determine the appropriate response and backup documentation requirements to defend disputes.
• Ensure completion of accurate and complete accounting activity for the bankcards at banners Protect the assets of the company by ensuring that all policies/procedures/regulations pertaining to the administration and processing of bankcard
• Ensure adherence to Bankcard policies, internal controls and audit requirements, and service standards at all times Analyze and research all discrepancies/exceptions in the process

Personal Characteristics

The successful candidate must be a proactive self-starter with a dynamic and resilient nature able to work and lead in a fast-paced environment. He/she will possess excellent communication and interpersonal skills in order to engage with stakeholders across the business and provide critical input to business teams. This individual will have a demonstrated ability to manage multiple priorities simultaneously with strict adherence to deadlines.

Professional Qualifications

• Master Degree in Finance (Full-time)
• Strong verbal & written communication skills
• Ability to work well independently/strong/initiative/problem solving skills
• Strong figure aptitude, detail oriented and high accuracy levels
• Ability to prioritize workload, manage time independently and meet daily processing deadlines
• Accounting skills & Basic Finance knowledge
• with the following: chargeback processing & analytics, card processing administration
• Basic knowledge in retail, banking principles and Cards related business, revenue generation areas, etc. is preferred Educational Credentials
• Strong proficiency in Microsoft office suite (Excel, Word, PowerPoint)
• Good organizational & Excellent communication skills
• Basic financial aptitude with minimum 0 to 1 years of work experience with Retail industry preferably MNCs/GICs, (Sales Audit function working knowledge will be an added bonus)

Personal Competencies

• Customer Service - Manages communications with external parties and phone communications with internal stakeholders.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Work with a sense of urgency and be detail oriented, organized, and efficient. Individual must be able to work independently with minimal supervision. Must be comfortable with high volume and conflicting priorities.
• Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Critical Thinking - Show a desire to solve problems and willingness to develop solutions. Must be willing to ask questions and develop a strong understanding of the business

Educational Credentials: MBA (Finance or Accounting specialization Mandatory)

Office Hours: This role will be expected to work a “North American” shift pattern, approximately 4PM – 1AM IST

Your Life and Career at Saks OFF 5TH:

• Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
• Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
• A culture that promotes a flexible work environment 
• Benefits package for all eligible full-time employees (including medical, dental and vision)
• An amazing employee discount and other exciting perks

Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.

We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.