Customer Engineer (Staff Engineer) – Automotive Cockpit & ADAS

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About the Role

Qualcomm Japan is seeking a highly motivated Customer Engineer to support leading automotive customers developing next-generation Cockpit and ADAS platforms powered by Qualcomm Snapdragon® technologies. In this customer-facing role, you will work closely with automotive OEMs, Tier-1 suppliers, and Qualcomm engineering teams worldwide to understand customer requirements, resolve complex technical challenges, and help customers successfully develop and commercialize innovative automotive products. The ideal candidate combines strong embedded software expertise, automotive system knowledge, and a customer-first mindset. This position requires both technical depth and the ability to build trusted relationships with customers and internal stakeholders.  

Responsibilities

• Support automotive customers developing products based on Snapdragon Cockpit and Snapdragon Ride platforms.
• Understand, analyze, and refine customer requirements and translate them into technical solutions.
• Drive technical discussions related to automotive Cockpit, ADAS, AI, connectivity, and system integration.
• Debug and resolve complex software, hardware, and system-level issues.
• Perform root cause analysis using logs, source code, and debugging tools.
• Collaborate with global development teams to drive issue resolution and feature enablement.
• Support product integration, validation, system optimization, and commercialization activities.
• Act as a trusted technical partner and advocate for customer success.

Required Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field.
• 5+ years of experience in embedded software, automotive systems, customer engineering, FAE, or related technical roles.
• Strong programming skills in C with hands-on software development and debugging experience.
• Solid understanding of embedded systems and operating systems such as Android, Linux, QNX, or RTOS.
• Knowledge of automotive Cockpit, ADAS, Infotainment, Digital Cluster, Computer Vision, AI, Connectivity, or related technologies.
• Experience with Git or other source code management systems, including branching, merging, code review, and change tracking.
• Strong debugging, root cause analysis, and problem-solving skills.
• Ability to analyze customer requirements and communicate effectively with both customers and engineering teams.
• Native or business-level Japanese communication skills.
• Business-level English communication skills.

Preferred Qualifications

• Experience with Snapdragon Cockpit, Snapdragon Ride, or similar automotive computing platforms.
• Experience working with automotive OEMs or Tier-1 suppliers.
• Experience in ADAS, autonomous driving, perception systems, sensor fusion, computer vision, or AI/ML technologies.
• Knowledge of Android Automotive OS, virtualization, cybersecurity, and functional safety concepts.
• Experience with Gerrit, GitHub, GitLab, Jenkins, or CI/CD development environments.
• Experience in a customer-facing engineering or FAE role.

What We Are Looking For

We are looking for engineers who are passionate about customer success, enjoy solving challenging technical problems, and are willing to take ownership from problem identification through resolution. The successful candidate is a technically strong engineer who can bridge customer requirements and Qualcomm technologies while building long-term trusted relationships with customers. They are comfortable working across multiple technical domains, from embedded software and source code analysis to system architecture discussions involving next-generation Cockpit and ADAS platforms.

Minimum Qualifications:

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