Program Manager I - Case Management

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.  

As Program Manager, you will oversee the Ryan White and Ending the HIV Epidemic grant programs, collaborating with physicians, social workers, non-medical case managers, and coordinators to support patients receiving HIV care. In this role, you will manage program operations, prepare monthly grant billing reports, and serve as a liaison between the Board of Health and Cleveland Clinic’s Infectious Disease department. You will provide guidance to team members regarding program requirements and operations and participate in training at the Board of Health. Your efforts will focus on developing systems and procedures to enhance patient care within Cleveland Clinic while advancing your skills through hands-on experience and contributing to the future of healthcare.

A caregiver in this position works days from 8:00 a.m. – 5:00 p.m.

A caregiver who excels in this role will:

• Develop, implement, manage, and maintain operational systems and activities. 

• Serve as a liaison with all levels of the organization and outside community. 

• Manage multiple priorities and projects with competing deadlines. 

• Allocate time to meet completion requirements. 

• Serve as a coach and mentor for other positions in the department. 

• Review and monitor adherence to Human Resources policies and corporate compliance procedures. 

• Other duties as assigned. 

Minimum qualifications for the ideal future caregiver include:

• Bachelor's Degree in Business Administration, Healthcare Administration or related field and two years of experience in project management, data analysis and systems training

• OR Associate’s Degree and four years of experience
• OR Master’s Degree and one year of experience
• OR High School Diploma / GED and six years of experience
• Knowledge of statistical and financial analysis, primary research and business plan development

Preferred qualifications for the ideal future caregiver include:  

• Experience in healthcare setting 
• Licensed social worker
• Experience working with HIV patients
• Degree in social work
• Grants experience
• EPIC experience

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to communicate and exchange accurate information
• Ability to travel throughout the hospital system

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.