Account Manager, Corporate Subscriptions

Job Description:

About the Team

The Enterprise Subscriptions team at Dow Jones focuses on growing and managing business-to-business (B2B) subscriptions across Dow Jones's premium news brands and products. The team partners with corporations, universities, and other organizations to provide employees, students, and members with access to trusted news, data, and insights from brands such as The Wall Street Journal, Barron's, MarketWatch, and Investor's Business Daily. The organization works closely across sales, marketing, product, customer success, data and insights to drive subscriber growth, engagement, retention, and revenue while identifying new opportunities to expand Dow Jones's enterprise footprint. Enterprise News is a key growth area for Dow Jones, with the broader Enterprise business also including Factiva and Dow Jones Newswires.

About the Role

As the Account Manager, Corporate Subscriptions, you will manage and grow corporate subscription accounts within your assigned territory. You will serve as a strategic partner to clients, ensuring subscription renewals, driving new revenue, and maximizing client value. You will be part of the Sales & Account/Client Management team.

You Will:

• Drive renewals, reduce churn and upsell where appropriate within assigned account base. 
• Act as a trusted advisor, maintain regular communication with customers.
• Generate and qualify leads through networking, cold-calling, and inbound marketing  efforts
• Negotiate and close deals to meet and exceed revenue targets. 
• Conduct virtual and in-person meetings with clients to establish relationships and drive new opportunities into pipeline
• Manage pipeline via Salesforce
• Provide training, resources, and best practices to maximize adoption
• Address customer concerns and challenges proactively to drive future retention and growth
• Achieve individual revenue targets 
• Gather customer feedback to enhance new product development 
• Drive renewals and reduce churn ensuring customers see value in product offering
• Advocate for customers internally by work with product, support and marketing teams
• Use platforms such as Salesforce and other sales-related resources to track health of sales pipeline
• Stay up-to-date on Dow Jones suite of enterprise subscription solutions

You Have:

• 5+ years of experience
• Strong ability to build and maintain relationships with clients
• Experience acting as a trusted advisor to ensure customers maximize the value of the product
• Ability to stay up-to-date on product offerings (Dow Jones enterprise subscription solutions)
• Experience gathering customer feedback and collaborating with internal teams (Product, Support, Marketing) to drive improvements
• Background in subscription-based sales or enterprise account management
• Proficiency in Salesforce or other customer success platforms

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Insurance Plans
• Lifestyle Programs & Wellness Resources
• Education Benefits
• Family Care Benefits & Caregiving Support
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program
• Financial Health Programs
• Cybersecurity Protection

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Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

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We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.