Salesforce Administrator III ( May underfill at a level II or I)

Position Title:

Job Description:

Pay Range:

Salesforce III $94,490 -$163,593

Salesforce Administrator level II $81,624 -$141,274

Salesforce Administrator level I  $67,121 - $116,257

This position is eligible for full city benefits, including:

• Health Insurance
• Dental, Vision and Life Insurance
• Paid vacation and personal leave
• 6-12 weeks of paid parental leave available
• Retirement contributions toward a pension plan and/or 401(k)
• A robust Employee Assistance Plan (EAP)
• Up to $4,000 tuition reimbursement annually
• Discounted supplemental benefits like pet insurance and legal services

TYPICAL DUTIES:

• Manage all aspects of user and license management including roles, profiles, permission sets, public groups, queues, OWD, and sharing rules
• Own the communication of any platform changes to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed, duplicate entry cleansing, data loading
• Proactive system maintenance including Security Reviews, Health Check, and Optimizer
• Create and maintain technical documentation
• Research upcoming release notes for potential impacts to the SLC implementation and identify opportunities to improve 
• Maintain current knowledge of Salesforce best practices
• Support integration with social media for social-to-case customer care
• May be responsible for synchronizing data between Marketing Cloud and Service Cloud using Marketing Cloud Connect including, but not limited to, filtered data extensions for Email Studio and Journey Builder, mailing list subscriber form(s), and related fields in both Service Cloud and Marketing Cloud
• Maintain custom preference center (currently uses Cloud Pages)
• Proactively seek out and participate in opportunities for professional growth and development
• Other duties as assigned

CORE COMPETENCIES:

• Mastery of Salesforce platform capabilities, custom objects/apps, Experience Cloud, all process automation tools, Software as a Service (SaaS) and Platform as a Service (PaaS) as compared to traditional approaches to software development, Salesforce security model, Standard Objects, and core data model 
• Effective teamwork, conflict resolution, prioritization, and delivering value to customers
• Adherence to Salesforce Development Lifecycle best practices
• Rigorous application of unit testing, quality assurance testing, end to end testing, and user acceptance testing

SKILL DEVELOPMENT:

• Incumbents will be mentored to acquire the following skills through on-the-job training and real-world projects that will also prepare the incumbent for career advancement. These skills build on the required and acquired skills for a Salesforce Administrator I. 
• Understanding of basic triggers/Apex code knowledge
• DevOps/release management
• Management of integrated applications
• Cross-train in Mobile Publisher and Salesforce Public Sector Solutions (Vlocity/Omnistudio)

MINIMUM QUALIFICATIONS:

• Certified Salesforce Advanced Administrator AND six (6) years of experience as a Salesforce Administrator with recent hands-on experience with Service Cloud
• Demonstrated English verbal and written communication skills to communicate with both internal team members and external business stakeholders.
• Effective teamwork, conflict resolution, prioritization, and delivering value to customers

PREFERRED QUALIFICATIONS:

• Additional Salesforce certifications
• Experience with Agile Scrum methodologies, Organizational Change Management, Universal Design 
• Expertise in Marketing Cloud
• Experience in four (4) or more Salesforce orgs

WORKING CONDITIONS:

• Light to moderate physical activity.  Majority of work is performed in office environment with occasional travel to other city offices.
• Exposure to stressful situations resulting from the demands of critical IT service delivery outages and schedules.

Offers of employment are contingent on successful completion of a criminal background check in accordance with City policy and applicable law. Criminal offenses will be reviewed on a case-by-case basis and do not automatically disqualify a candidate from City employment.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job.  They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
 

Full Time/Part Time:

Scheduled Hours: