Senior Director, Enterprise Operations & Services

Senior Director, Enterprise Operations & Services (Hybrid - Columbia, SC)

The Senior Director of Enterprise Operations & Services drives enterprise-wide process improvement and operational efficiency by leading strategic initiatives, optimizing workflows, and ensuring measurable business impact. This role partners with cross-functional teams to deliver sustainable improvements that enhance performance, reduce costs, and support organizational goals.

What You'll Do

Continuous Improvement Leadership 

• Define and prioritize enterprise-wide process improvement initiatives aligned with strategic objectives.
• Facilitate process mapping, root cause analysis, and solution design sessions.
• Monitor and report measurable business outcomes from improvement projects.
• Promote a culture of continuous improvement through education and communication.

Operational Performance Oversight 

• Develop and maintain performance metrics and dashboards for critical operational areas.
• Conduct cost and process efficiency analyses to identify optimization opportunities.
• Oversee operational expense monitoring and recommend cost-saving strategies.
• Coordinate data collection and consolidation for performance reporting across functions.

Strategic Project Governance 

• Provide formal oversight for key improvement projects, ensuring timely delivery and alignment with business goals.
• Prepare and review business cases to support decision-making.
• Facilitate stakeholder engagement and ensure transparent communication throughout the project lifecycle.

What You'll Need

• Bachelor's degree in Accounting, Finance, or a related field.
• 10+ years of experience in leadership
• 10+ years of experience in accounting, banking, or financial services
• Advanced proficiency in data analysis and reporting, strong knowledge of process automation.
• Strategic and critical thinking, facilitation and presentation skills, operational oversight.