Supervisor Trust Operations I

Under the direction of the applicable Section Manager, the Section Supervisor is responsible for certain month closing procedures for the Trust Services Group (TSG) and other month-end reporting as required by the department.  The Section Supervisor also coordinates workflow activities of the department to ensure that services are delivered reliably, accurately, and timely.  Additionally, services should meet the quality expectations of our customers in accordance with and in support of department and division activities and objectives.

• Ensures that various reports for which the section is responsible are produced timely and accurately.  Keeps abreast of accounting and financial reporting requirements.
• Assists in modifying or establishing policies and procedures relative to the function. Coordinates activities of the department to ensure established goals and objectives are met.
• Communicates and works with other department supervisors and managers, internal and external customers, and technical support staff to ensure uninterrupted and efficient workflow.
• Assists with managing operations to ensure service level quality standards and deadlines are met; helps ensure proper operational policies and procedures are in place and followed, controls exercised, and errors corrected timely.
• Responsible for the management of all employees in the team including staffing and scheduling, compensation, performance management, training and development.   Goal is to attract, retain and motivate the team to achieve management business objectives and maintain a favorable employee relations climate.  Responsible for the timely and effective management of Human Resources forms and documents relevant to immediate staff.
• Performs duties of own direct reports and others as needed.  Serves as back up to other staff within the department as directed by the Trust Operations Manager.
  Performs and coordinates special projects as required.  Conducts research and analysis, recommends alternatives, develops task plans, and ensures implementation.
• Performs all other miscellaneous responsibilities and duties as assigned.

• Bachelor’s degree from an accredited institution, with major in business or related field preferred, or equivalent work experience.  Accounting or related major and CPA preferred for position in Account Services.
• Minimum 5 years of related work experience for a particular department or equivalent work experience.  Additional experience in one or more other Trust areas preferred.  Minimum 2 years lead/supervisory/management experience.    CPA equivalent for up to 2 years of work experience for Account Services; or another section at manager discretion.
• Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems.

• Demonstrated verbal and written communications skills, including presentation skills.  Must be analytical, detail oriented and organized with strong research skills. Should have effective interpersonal skills, a customer service orientation and collaborative style which includes teamwork, conflict management, negotiating and problem solving skills.   Requires a good working knowledge of accounting principles and the ability to read and comprehend all manner of financial and account statements. Able to work flexible hours including holidays, weekends and evenings as needed or assigned.  

  As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
      
  Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii.  We listen, understand and deliver what our customers need to help them build a better tomorrow.
      
  We are an EEO/AA employer, including disability and veterans.  For Bank of Hawaii's full EEO statement, please visit  https://www.boh.com/careers.