Supervisor, Theatrical Services (Audio/Visual)

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

Full-Time, Supervisor, Theatrical Services (Audio/Visual)
Busch Gardens Williamsburg

Position Overview:

The Audio/Visual Supervisor leads and manages the daily technical operations, maintenance, and personnel of the A/V Technical Services team across park attractions, theatrical spaces, and special events. This leadership role oversees preventative maintenance programs (Green Tagging/Shutdown), trouble call resolution, project installations, and corporate/park event setups. The Supervisor is responsible for scheduling, team development, budget tracking, and ensuring the highest standards of reliability and safety for all park-wide audio, video, camera, and control network systems.

Key Responsibilities:

• Team Leadership & Scheduling: Supervise, mentor, and train seasonal and full-time A/V technicians; manage timekeeping (Kronos), work schedules, daily shift assignments, and activity logs.

• Hiring & Development: Assist with recruiting, interviewing, onboarding, and training seasonal technicians, ensuring high technical standards and safe work practices across the team.

• Preventative Maintenance & Daily Operations: Supervise daily systems inspections, morning Green Tagging, evening shutdown procedures, and preventative maintenance on all park A/V, ride audio, camera, games, photo, and background sound systems.

• Trouble Call & Service Management: Coordinate and supervise immediate response to field trouble calls, ensuring efficient diagnosis, repair, and follow-up in accordance with Standard Operating Procedures (SOPs).
• Advanced System Programming & Maintenance: Program, configure, and troubleshoot Q-SYS, DSP networks, BrightSign digital signage, camera systems, video projection, and PLC-integrated audio/visual control systems.

• Event & Production Support: Plan, supervise, and execute high-quality A/V setups for corporate presentations, park meetings, special functions, and park-wide seasonal events.

• Capital Projects & Installations: Oversee installation, cabling/fiber infrastructure pulls, equipment tuning, and seasonal strike/install projects across park venues.

• Budgeting & Procurement: Track departmental project budgets, initiate equipment and supply orders via procurement systems (SAP), generate work orders, and maintain shop inventory.

• Facility & Vehicle Standards: Ensure park safety targets, cleanliness, and organization are maintained across technician shops, storage facilities, job sites, and department vehicles.

• Perform other duties as assigned.

What it takes to succeed:

• Education: High school diploma or equivalent required; trade school, college coursework, or degree in Audio/Visual Technology, Electronics, or a related field strongly preferred.

• Supervisory Experience: Minimum 2–3 years of supervisory or leadership experience managing technical crews, project timelines, and operational workflows.

• Technical Experience: Minimum 3 years of hands-on experience installing, operating, troubleshooting, and repairing professional A/V systems, video projectors/screens, commercial audio DSPs, and control networks.

• System Expertise: Working knowledge and programming familiarity with Q-SYS / audio DSP architectures, digital video signage, network switches, and basic PLC integration.

• Fabrication & Repair Skills: Practical experience with cable termination, soldering, fiber optics, diagnostic testing equipment, power tools, and bench-repair troubleshooting.

• Administration: Familiarity with scheduling software, procurement systems (e.g., SAP), and standard office software.

• Communication: Strong verbal and written communication skills; ability to interface professionally with executive leadership, park operations, and across technical departments.

• Licensing: Must be at least 18 years of age with a valid state driver's license and the ability to obtain company driving clearance.

Physical Requirements:

• Ability to lift, carry, push, and pull equipment weighing at least 50 lbs.

• Ability to walk extensive distances across park grounds carrying tools and equipment.

• Comfortable working on aerial work platforms (Genie lifts 20–40 ft) and ladders.

• Comfortable working at extreme elevated heights (including coaster structures up to 200 ft).

• Ability to stand, bend, stoop, climb, and kneel for extended periods with complete flexibility.

• Environmental & Schedule Flexibility:

• Comfortable working outdoors in extreme weather conditions (heat, humidity, rain, cold).

• Full availability to work varied shifts based on operational needs, including early mornings, nights, weekends, and holiday event periods.

Preferred Qualifications:

• Manufacturer and industry certifications (e.g., Q-SYS Level 1/2, Dante Certification, AVIXA CTS).

• Direct experience with theme park, festival, or resort A/V infrastructure, attractions, and park-wide background audio systems.

• Working familiarity with pneumatic, mechanical, or show control integration interfaces.

Compensation: 22.00 an hour USD

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.