Waxing Specialist - Esthetician / Cosmetologist

Overview

Position Overview

The Waxologist is responsible for delivering exceptional waxing services while creating a welcoming, professional, and positive environment for guests and team members. Waxologists are expected to uphold the core values of our culture: Beautiful, Collaborative, and Purposeful, while contributing to an outstanding guest experience and the overall success of the salon.

Culture & Professional Expectations

All Waxologists are expected to:

• Understand and embody the three pillars of our culture: Beautiful, Collaborative, and Purposeful.
• Maintain self-awareness regarding how their actions and attitude impact the work environment.
• Be personable, engaging, and professional with guests and team members.
• Maintain positive energy as a service provider, coworker, and employee.
• Operate in a calm, respectful, and drama-free manner.
• Communicate respectfully with thoughtful tone and word choice.
• Be open-minded, while maintaining healthy personal boundaries.
• Demonstrate a willingness to learn, grow, and improve as both a Waxologist and a team member.

Responsibilities

Basic Etiquette

• Arrive punctually and respect both guest and coworker time.
• Follow all uniform guidelines and dress code standards.
• Maintain a professional appearance, including light makeup, properly styled hair, and appropriate nail length.

Waxing, Reception Duties & Guest Experience

Waxologists are responsible for both service execution and contributing to the overall guest experience within the salon.

Responsibilities include:

• Perform all Radiant Waxing services effectively and efficiently.
• Charge accurately for all services performed. No services or add-ons may be provided free of charge without prior management approval.
• Update all spreadsheets requested by management on a daily basis and ensure entries are accurate and completed on time.
• Respond promptly to Trulark messages and guest inquiries.
• Answer phones with a positive and upbeat attitude.
• Acknowledge guests warmly, greeting them with a smile and offering a handshake to new guests.
• Communicate clearly with coworkers regarding schedule updates and guest requests.
• Return phone messages in a timely manner.
• Offer guests water and use of the restroom upon arrival.
• Review guest intake forms to verify there are no contraindications prior to service.
• Escort guests to their treatment suite.
• Maintain a clean, organized, and sanitary environment in treatment rooms and common areas.

Teamwork

Waxologists are expected to actively contribute to a supportive team environment.

Responsibilities include:

• Participate in team support and “The Dance” with coworkers.
• Offer help whenever there is a need.
• Support and encourage coworkers in areas where they may need assistance or improvement.
• Attend and actively participate in team meetings.

Marketing Participation

Waxologists help grow the salon through marketing participation.

Responsibilities include:

• Participating in marketing events outside the salon.
• Supporting individual marketing efforts to grow personal clientele.
• Contributing ideas during marketing brainstorming sessions.

Performance Goals & Sales

Waxologists are expected to work toward both individual and team performance goals, including:

• Services
• Rebooking
• Product sales
• Guest retention
• Series sales
• FWB (Friends With Benefits)

Additional expectations include:

• Maintaining positive guest reviews (reasonable guest situations will be taken into consideration).
• Actively managing appointment books by shrinking and combining services whenever possible.
• Providing guest education and recommendations tailored to each individual client.

Professional Standards & Policies

Phone & Personal Device Use

• Personal phone use should be limited while on the salon floor and must never interfere with guest service or team responsibilities.
• Phones should not be used during guest interactions or services unless required for work purposes.

Pricing & Discounts

• Waxologists may not discount services or products unless specifically authorized by management.
• All services must be properly entered and charged through the POS system.
• Complimentary services, discounts, or adjustments require prior management approval.

Client Relationships

• Waxologists may not solicit salon guests for private services outside of the business.
• All clients serviced through the salon are considered salon clientele.

Sanitation & Safety

• All Waxologists must follow state board sanitation regulations and company hygiene standards.
• Treatment rooms must be sanitized between every guest.
• Workstations and common areas must remain clean, organized, and properly stocked.

Attendance & Communication

• Reliable attendance is required.
• If a Waxologist cannot attend a scheduled shift, management must be notified as early as possible.
• Waxologists are expected to respond to management communication in a timely manner.

Professional Conduct

• Waxologists must maintain professional conduct with guests and coworkers at all times.
• Gossip, negativity, or disruptive behavior that affects the team environment or guest experience is not acceptable.

Book Management Rules

Waxologists are responsible for managing their appointment books efficiently and professionally. Responsibilities include:

• Schedule management: Keep your appointment book accurate and up-to-date at all times.
• Shrink and combine services: Optimize your schedule by combining or shrinking services when appropriate, to maximize efficiency and revenue.
• Rebooking: Actively rebook every guest before they leave to maintain client retention and meet salon goals.
• Handling cancellations and no-shows: Follow salon protocol for cancellations and no-shows, including notifying management promptly.
• Time management: Arrive prepared for each appointment, ensuring no delays for guests or coworkers.
• Communication: Inform management of any scheduling conflicts or changes in a timely manner.
• Tracking metrics: Maintain daily, accurate records of services, rebooks, and add-ons in spreadsheets or salon software as requested by management.

Training & Development

All Waxologists are required to participate in ongoing training to maintain service standards.

Training requirements include:

• Completion of the initial proprietary training program.
• Participation in ongoing training, including conference calls, workshops, and quality checks.
• Watching WellBiz Office Hours training sessions.

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