Cape Fear Valley Health
Patient Representative - Clinics-Full Time-Days
405 South Main Street, Raeford, NC 28376
Full-time
First seen by offpeak October 21, 2026
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Facility
Hoke Family Medical CenterLocation
Raeford, North CarolinaDepartment
Hoke Family MedicalJob Family
Clinics - OutpatientWork Shift
Days (United States of America)Summary
Ensure optimum patient flow through the office; accurate and prompt submission of invoices to billing/collection department; initiation and maintenance of medical records; accurate, efficient scheduling of patient visits and accurate entry of ICD-10 and CPT-4 codes for patient charge and documentation purposes; accurate transcription of non-medical dictation; timely submission of reports.Major Job Functions
The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:
Register patients expediently while obtaining accurate information; schedule patient appointments for initial and follow-up visits and procedures
Ensure the completion of new patient information and update information for the medical record
Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately
Collect monies from patients in payment of bill or insurance deductible and co-payment on outpatient accounts; document receipts; prepare cash report at day's end
Order all outside tests requested by the doctor; schedule patient appointments, confirm
Enter ICD-10 and CPT-4 coding patient activity information, procedures into data processing system daily
Transcribe all non-medical dictation
Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager
File, fax and/or mail reports and records
Compile and submit month end reports in a timely manner
Assists in tracking supply inventory. Notifies Office Supervisor/Coordinator when supplies need to be reordered
Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy
Assists as required in non-invasive medical procedures or as security observer
As possible, knows where administrative/medical staff can be located and directs emergency messages
Other duties as assigned
Minimum Qualifications
The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:
Education and Formal Training:
High school diploma or equivalent required
Work Experience:
1 year of clerical experience required
1 year of medical business office or significant public contact preferred
Knowledge, Skills, and Abilities Required:
Proficiency in reading, writing, and speaking the English language
Knowledge of medical terminology
PC skills preferred
Type 45-55 words per minute accurately
Tact and ability to deal with patients under stress
Good planning and organizational abilities
Speaking and hearing is necessary to converse with the public
Knowledge of ICD-10 and CPT-4 coding for Part B billables preferred
Physical Requirements:
Ability to see and read printed data and monitor screens
Manual dexterity
Visual and auditory acuity to collect information
Verbal communications skills
Ability to lift, stoop, bend, kneel, reach
Required Licenses and Certifications
Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity