Ecommerce Production Associate

Are you looking for a career with Goodwill outside of the typical retail or warehouse setting that is fast-paced, dynamic, and a unique employee experience? Do you love to learn? Does the thought of handling pop culture objects, vintage toys, and designer purses excite you? Would you enjoy working in a green environmentally friendly workspace?

ShopGoodwill.com is the first e-commerce platform created, owned, and operated by a nonprofit organization. Today, more than 130 Goodwill organizations from around the United States and Canada list and auction unique items on the site, including art, antiques, collectibles, apparel, jewelry, electronics and more. Shopgoodwill.com provides an engaging online shopping destination to further Goodwill’s mission of helping people who face barriers to find jobs.

The Product Associate assists the management team in reaching the operational goals of the site by photographing merchandise, listing merchandise, and sorting product. The environment is production- and safety-focused with a culture that values mutual respect, support, growth, positive team spirit, and family.  All positions have hourly quotas to reach.

Hours of Operation:  7 AM-6 PM, Monday through Friday and Saturday, 7 AM-3:30 PM

There are a variety of working shifts available which also may include occasional overtime hours.   

Example duties and activities: 

Photograph merchandise:

• Effectively prepares and arranges the product for the photos.  Accurately represents products in photographs.

• Utilizes Android Smartphones to capture images.

• Follows all process instructions accurately for taking specific merchandise photos.

• Maintains a safe and orderly work area.

• Meets and surpasses hourly production quotas. 

• Cross-trains in other areas to build skill base and value within the department.

List merchandise: 

• Navigates the Internet to research products.  Reviews information.

• Creates product descriptions to post with photo images and proofreads work.  Corrects mistakes and updates information.

• Posts products on the ClickGoodwill website, ensuring accuracy in product descriptions, as well as grammar and spelling. 

• Follows all process instructions accurately for writing merchandise descriptions.

• Maintains a safe and orderly work area.

• Meets and surpasses hourly production quotas. 

• Cross-trains in other areas to build skill base and value within the department.

Sort Product:

• Navigate the Internet to research product accuracy

• Assesses the accuracy of titles, checks for relevant keywords, and organizes them in a readable, logical order, ensuring correct spelling. 

• Follows all process instructions accurately to assess quality and acceptability. 

• Maintains a safe and orderly work area.

• Meets and surpasses hourly production quotas. 

• Cross-trains in other areas to build skill base and value within the department.

Required Competencies 

• Degree and Credential Requirements- NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute.  We believe in continuous learning and professional development.

• Industry Expertise - Has worked in a fast-paced/production-oriented environment with a focus on process, safety, and quality.  Is adept at reaching and surpassing quantity/quality quotas while adhering to process and safety protocols.

• Online Merchandising Aptitude - Can arrange creative displays on the company website to attract purchasing consumers and generate revenues and increase profitability.  Not afraid to make conclusions based on trends, research, and/or feedback to continually improve displays.

• Photography Ability - Is proficient with a digital camera and able to compose and take photos with an Android device and/or digital camera.

• Informed Decision-Making - Identifies and comprehends issues, problems, and opportunities; compares data from different sources to conclude; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences.

• Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.  Possesses legible handwriting.

• Teamwork - Works well with others and makes valued contributions to the outputs of others in order to assist the team or project to achieve the required outputs.

• Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adhering to Goodwill’s values.

• Attention to Detail - Attends to details and pursues quality in accomplishing tasks, including safety awareness.

• Technical Knowledge – Has familiarity with computers and relevant software including basic computer and Internet navigation skills.

• Continuous Learning - Takes initiative in stimulating and enhancing personal knowledge, skills, and abilities. Remains open and willing to receive and apply feedback to continually improve and advance one’s skills.  Good retention and ability to apply learning to a future set of parameters.

• Strong Work Ethic - Demonstrates a high degree of professionalism, has a drive to succeed at any task, produces consistent and high-quality work, is organized and timely, values good attendance and punctuality, and is able to work with minimal supervision.

Other Requirements

Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.

• The employee is required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl to manage repetitive movement. The employee must regularly lift and/or move up to 50 pounds. Can manage prolonged periods of sitting and working on a computer or handheld scanner. Some exposure to moderate noise and temperature variations and working with constant overhead fluorescent lighting.

• Visual Acuity - Has close, distance, peripheral, color vision abilities, depth perception, and is able to adjust focus.

• Minimum of 18 years of age

Benefits: Full-time employees may participate in a comprehensive benefits program that includes:

• Continuing education and leadership development as well as tuition reimbursement

• Comprehensive health plan

• Generous paid time off (PTO) and paid holidays

• Sabbatical and parental leaves

• Life, dental and vision insurance

• Short- and long-term disability plans

• Nationally recognized preventive health and wellness program

• Section 125 pretax health spending account, dependent care spending account, and premiums

• Retirement planning options with generous company % match

• Daily pay options available

• Free mental health support services for you and family members

Mission and Values: click here

Goodwill of Central and Southern Indiana is an EEO Employer/Vet/Disabled

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