University of Arkansas for Medical Sciences
Patient Representative-Ortho Clinic (Northwest, AR)
1125 North College Avenue, Fayetteville, AR 72703
Full-time
First seen by offpeak October 21, 2026
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Closing Date:
Type of Position:
Administration - Outreach
Job Type:
Regular
Work Shift:
Sponsorship Available:
No
Institution Name:
University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.
Department:
ICE | MUSL NWA Bentonville Access
Department's Website:
Summary of Job Duties:
We are seeking a dedicated Patient Representative to join our team.The Patient Representative works under general supervision, counseling patients on their financial status and obligations. This position will identify and refer the patient and/or responsible party to an appropriate sponsoring agency. The position will be responsible for processing high-risk pre-certifications, developing and implementing denial avoidance plans, and producing reports on revenue cycle functions within the various departments to ensure appropriate financial error reports are worked and corrected. The patient representative is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator positions. The ideal candidate will have strong communication skills, attention to detail, and a commitment to providing excellent patient support while contributing to the financial health of our organization.Join us and become an essential part of supporting our patients and advancing care in the Northwest region!
Qualifications:
Minimum Qualifications:
- High School Diploma/GED plus four (4) years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling.
Knowledge, Skills & Abilities:
- Ability to follow oral instructions, read, and write.
- Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines, including printers and scanners.
- Excellent customer service skills.
Preferred Qualifications:
- Bachelor's degree in Business, Healthcare or related OR Associates Degree plus two (2) years of experience in customer service, call center, business office administration, registration, billing, or scheduling
Qualifications Equivalencies:
Additional Information:
Key Responsibilities:
Customer Service
- Greets and assists the public professionally, maintaining effective communication and confidentiality.
- Resolves conflicts with careful listening and negotiation skills.
- Maintains accurate records and uses communication devices effectively.
Check-In & Out/Scheduling Procedures
- Schedules and coordinates appointments, pre-registers patients, and updates accurate information.
- Manages walk-ins, creates patient charts, and handles scheduling for surgeries and tests.
- Issues excuses, sends no-show letters, and maintains tracker boards.
Insurance Verification/Benefit Explanation
- Verifies insurance, completes ABNs, and handles authorizations and pre-certifications.
- Tracks referrals and ensures accurate benefit information in systems.
Reporting
- Maintains care plans, inputs statistics, and addresses medical record issues.
- Generates maintenance reports, including work denials and canceled clinic reports.
POS Collections & Patient Counseling
- Collects payments, issues receipts, and reconciles daily deposits.
- Counsels patients on financial information and monitors balances.
Charge Entry
- Enters and reconciles daily charges (if applicable).
Professional Development
- Attends training, staff meetings, and orientation sessions.
- Completes annual skill assessments and maintains job competencies.
Salary Information:
Required Documents to Apply:
Optional Documents:
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact askrecruitment@uams.edu for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
Criminal Background Check
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.