Housekeeping Supervisor

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. 

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

The Radisson Hotel Sunnyvale in the heart of Silicon Valley is seeking a FULL-TIME energetic and detail-oriented Housekeeping Supervisor who is looking to be a part of our fun and dynamic work environment. The role of Housekeeping Supervisor is to be to inspect and/or assist with cleaning all guest rooms, assist all department employees to ensure timely completion of work and maintain a positive work environment.

Starting Wage: $22-$24 per hour

JOB DUTIES:

• Ensure all operational and safety procedures are properly followed.
• Inspects and approves employees work performance.
• Supervises all guest complaints as it relates to the operation.
• Demonstrate leadership and provides training for all housekeeping and laundry employees.
• Communicates effectively and works as a team player.
• Meets goals and expectations as it relates to the overall department and hotel operation.
• Must be available on weekends. Friday-Sunday

Supervises & Supports the Housekeeping Department and It's Team Members

• Establish schedules, work assignments and supervises payroll related items.
• Develops and trains staff on all Radisson Operation Standards
• Can work a flexible schedule and multi-task with housekeeping related tasks.
• Performs all shift checklist responsibilities & reporting requirements
• Be familiar with hotel, departments, hours of operation and services of the hotel
• Answer basic Housekeeping related questions
• Assist team with training, supplies and support to consistently provide quality guest rooms and public areas
• Comply with federal, state and local laws
• Properly maintains hotel keys and electronic cards (key control)
• Completes maintenance work orders and will follow up accordingly
• Supervises lost and found items in accordance with procedures
• Determines appropriate staffing levels for forecasted business and schedules employees accordingly
• Follow up providing employees with customer service, technical and safety training on an ongoing basis

Inspects guestrooms & Public Spaces areas to ensure proper cleanliness in accordance with hotel procedures and checklists

• Maintains status reports for guest rooms and communicates effectively
• Follows all guest room procedures including protocols with ‘do not disturb’ rooms
• Actively participates in housekeeping’s ‘deep clean’ or ‘preventive maintenance’ and Covid protocols
• Participates in all departmental and hotel meetings
• Participates in required training programs and supervises all housekeeping and laundry employees ensuring department completion
• Runs all Housekeeping Reports
• Reports any damage or hazards in the hotel
• Reports suspicious activity in hallways or in the hotel
• Answers the housekeeping phone and handles or supervises guest requests
• Consistently walks the hotel for inspection purposes and reports accordingly.
• Ensures that the rooms and public space areas are spotless and continually restocked and straightened

Manages the day-to-day operations of the housekeeping, public space and laundry areas for assigned shifts.

• Participates in the development and implementation of processes, procedures and standards for departments which support achievement of service and financial goals
• Tracks the inventory, purchasing and disbursement for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.
• Supervises the operation (and/or outsourced relationship) with the laundry
• Monitors assigned departments with compliance to safety standards
• Coordinates room availability with the Front Office
• Develops and implements strategies and practices which support employee engagement.
• Communicates performance expectations and provides employees with on-going feedback.
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential.
• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations:

Requirement/Skills

• Minimum one year in a supervisory or management housekeeping position required.
• High school diploma or GED required.
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork.
• Ability to communicate effectively
• Strong organizational skills, critical thinking skills, problem solver
• Able to work a variable schedule.
• Operating Systems experience with Opera

Physical Demands

• May need to sit or stand for long periods of time.
• Proper lifting techniques required.
• Exertion up to 75 pounds of force occasionally and/or 50 pounds of forces frequently
• Ability to lift, carry, push, pull or otherwise move objects
• Ability to use various equipment such as vacuum cleaners and buffers
• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.

Benefits

• Excellent benefits package including, health, dental, vision, long term disability, pet insurance, 401K
• Vacation pays, personal holiday pay
• 8 Paid Holidays
• Hotel discounts

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States.  All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.