RN Case Manager

Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.

Required Behaviors:

• As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization: Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability, and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

Required Qualifications:

• Current RN license in the state of New Mexico
• Assertive and diplomatic communication skills
• Self-motivated and accountable
• Team-Oriented
• Nursing experience

Preferred Qualifications:

• Acute care experience
• Bachelor’s Degree (BSN)
• Accredited Case Manager Certification (ACM)
• Cerner experience
• Case Management experience

Duties and Responsibilities:

• Provide and document initial and daily ongoing transition of care assessments of the patients’ needs for services in collaboration with the patient, family, and healthcare team.
• Lead multi-disciplinary rounds on the unit. Know the patient through patient/ family interviews and daily chart review to capture current clinical condition to anticipate progression of care and discharge needs.
• Meet with the patient/family to educate regarding the discharge plan, ensure patient choice and identify barriers to discharge
• Provide patient/family education to facilitate an understanding of their hospital and post-hospital course, their status assignment and discharge appeal rights and provide advocacy for their care.
• Monitor and evaluate utilization of services to focus on the best treatment and approach for the patient promoting the timely progression of interventions, utilization of resources and expected outcomes within a length of stay consistent with external regulations and standards.
• Observation Management. Review cases two (2) times per day to convert patient to in-patient status vs. discharge within twenty-four (24) to thirty-six (36) hours.
• Maintain current knowledge of and follow CMS requirements.
• Responsible for identifying barriers to care progression and escalating cases appropriately.
• Document avoidable days when identified
• Collaborate with social worker to communicate needs and drive the development of the discharge plan
• Provide direction to the Case Management Assistant to complete appropriately delegated tasks
• Each employee is responsible for implementing SJRMC’s Service Standards into their daily work:

                                            Safety, Courtesy, Effectiveness, and Stewardship

• Other duties as assigned

Physical Demands and Environmental Work Conditions:

• Prolonged standing/sitting/walking
• Fast-paced environment
• High level of activity with many interruptions
• Possible exposure to communicable disease
• Repetitive motions (i.e., keyboard usage)

Sensory requirements:

The caregiver will need to be able to hear:

• Alarms on equipment/fire alarms/overhead announcements
• Patients/families verbal discussion
• Instructions/feedback from other healthcare providers

The caregiver will need to be able to see:

• Focus on close-up and distant objects
• Have intact: peripheral vision and depth perception