Student Services Coordinator

Description:

Job Description Summary:

Duties and Responsibilities:

Job Duties and Accountabilities: (all items listed below are considered “essential job functions” for ADA purposes).

90% Student Services

• Coordinate student access to all student services by cultivating relationships and developing processes, when necessary, in partnership with appropriate department leads.
• Collaborate with the Assistant Dean of Students for Campus Life and Academic Leadership to plan, manage and deliver student orientation.
• Develop and deliver co-curricular programming at the campus appropriate to the success needs of those students.
• Work with the Assistant Dean of Students for Campus Life and Academic Leadership to assess, communicate and meet students’ non-academic needs.
• Coordinate Career Services for Oakland Campus which includes researching and employing best practices related to healthcare career job applications, career opportunities, resumes, cover letters, letters of recommendation and interviewing.
• Maintain close, effective working relationships with the people and departments across the university including the Office of the Registrar, Financial Aid, Student Services, academic programs, and Student Accounts.
• Work closely with student government (responsible for process of nomination/election of student representatives, facilitate meetings with student representatives, partner with SBA for events, and act as liaison between student representatives and faculty/staff/ administrators) 
• Develop and maintain a working knowledge of SMU policies and have the ability to effectively apply them in the role of Student Services Coordinator.
• Serve as an ombudsperson for students in crisis situations.
• Collaborate with the Assistant Dean for Campus Life and Academic Leadership to deal appropriately with student professionalism issues based on SMU policies and procedures.
• Guide students through the grievance process or any other SMU proceedings as needed.

10% Other duties as assigned

Skills and Abilities:  

• Excellent communication skills required, including the ability to communicate effectively with counselors, prospective students and family members, and other professional colleagues.
• Excellent written communication skills, including the ability to organize and effectively communicate ideas.
• Courteous and professional manner required.
• Diplomacy in dealing with conflict.
• Attention to details as they relate to recordkeeping and documentation of services provided.
• Demonstrated ability to make decisions and exercise professional judgment.
• Ability to interact with College faculty and staff, medical center staff, currently enrolled students, and other professional student services staff.
• Ability and skill to work independently, and as part of a designated team.
• Ability to travel to other SMU campuses as needed.

Minimum Qualifications

Education and/or Experience:

• Baccalaureate required, or appropriate level of experience, Master’s in Higher Education, Student Affairs, Counseling, or related preferred. Candidates must possess a baseline level of competencies for Student Affairs educators, as outlined by ACPA/NASPA:
  • Personal and Ethical Foundations
  • Values, Philosophy, and History
  • Assessment, Evaluation, and Research
  • Law, Policy, and Governance
  • Organizational and Human Resource
  • Leadership
  • Social Justice and Inclusion
  • Student Learning and Development
  • Technology
  • Advising and Supporting

Work Environment:

Office Location: Fresno Campus – Onsite

• This is an onsite position based in Fresno, CA, requiring regular in-office presence to support daily operations, collaboration, and student or team engagement.
• Work is performed primarily on campus in a dynamic academic environment, with direct interaction across multidisciplinary teams.

Employee Status:

Exemption Status:

Time Type:

Job Shift:

Pay Range:

Organization:

At Samuel Merritt University (SMU), we are dedicated to fostering a supportive, inclusive community committed to advancing healthcare through exceptional education, compassionate care, and community service. Known for our leading-edge programs in health sciences, SMU equips students and faculty with the knowledge and skills to make impactful contributions to health and wellness.

We are proud to be an equal opportunity employer. SMU welcomes applicants from all backgrounds and is committed to creating an inclusive workplace where anyone can thrive and reach their full potential.

Samuel Merritt University currently provides base salary ranges for all positions-on job advertisements-in the United States based on local requirements. Individual compensation will ultimately be determined based on a variety of relevant factors including but-not limited to qualifications, geographic location, and other relevant skills.

Benefits

Samuel Merritt University offers a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Mental health and wellness resources
• Education reimbursement
• Employee discounts through Marketplace
• Paid vacation, sick leave, and parental leave
• Nine paid holidays, plus a paid holiday break between Christmas and New Year’s Day
• Two floating holidays
• One paid Volunteer Work Day
• Five Education Leave Days

Important Notice: Beware of Fraudulent Job Offers

Samuel Merritt University has been made aware of individuals posing as SMU recruiters, particularly for remote positions. To help protect yourself, please keep the following in mind:

• All legitimate job openings are posted on the SMU Careers page and trusted job boards.
• We will never ask you to provide payment for equipment or submit sensitive personal information before completing the formal hiring process.
• Official offers of employment are issued through Workday, not by text message or informal email.

Please remain cautious and protect your personal information throughout your job search.

Notice to Recruitment Agencies

Samuel Merritt University does not accept unsolicited resumes from recruitment agencies. Please do not forward resumes to our job application email address, SMU employees, or any other university location.  Samuel Merritt University is not responsible for fees associated with unsolicited resumes or candidate submissions.