Network Operations Senior Manager

Posting Date

Application Deadline

Pay Range

Job Type

Department

About the Position

The Data Networking Senior Manager is accountable for the reliable, secure, scalable, and cost-effective operation of the enterprise data network. The role leads the teams responsible for day-to-day management, engineering, lifecycle planning, and continuous improvement of Data Center Core, Internet Edge, cloud connectivity, WAN/SD-WAN, campus LAN, wireless, and associated network management platforms. The manager must combine strong people leadership with sufficient technical depth to challenge designs, validate operational decisions, lead major incidents, and ensure engineering work is deliberate, documented, and measurable.

About Us

Are you seeking a career in a dynamic organization that embraces a can-do spirit? Look no further than the Maricopa County Office of Enterprise Technology!

Our team prides itself on leveraging technology to create digital transformations. We look for ways to bring about innovative solutions while providing top-notch customer service. Apply today and become part of the team that makes a lasting impact on Maricopa County's future of technology!

Proud to Offer

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance, with hybrid and alternative work schedule options
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% monthly contribution rate that includes a 100% employer match on Day 1
• Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ

We Require

• Six years of experience related to area of assignment
• Two years of supervisory or management experience
• Bachelors degree in Computer Science or related
• A combination of post-secondary education and/or job-related experience may substitute for the required experience on a year-for-year basis.

We Also Value

• Significant experience leading enterprise network engineering and operations in a large, complex environment.
• Strong working knowledge of enterprise routing and switching, including BGP, OSPF, VLANs, segmentation, high availability, QoS, and troubleshooting methodology.
• Practical leadership experience with Cisco Catalyst, Nexus, ACI, enterprise wireless, and network-management/observability platforms.
• Experience operating WAN/SD-WAN, Internet edge services, carrier connectivity, VPN technologies, and resilient cloud connectivity.
• Experience with ITIL-aligned incident, problem, change, service request, configuration, and continual-improvement practices.
• Demonstrated ability to lead major incidents, drive root-cause analysis, and implement sustainable corrective actions.
• Experience managing technical staff, senior/principal engineers, vendors, budgets, service providers, and lifecycle programs.
• Ability to review architectures and implementation plans at a level sufficient to identify risk, challenge assumptions, and ensure supportability.
• Knowledge of automation and API-driven network operations (for example Python, Ansible, REST APIs) is strongly preferred.
• Cisco professional-level certification or equivalent demonstrated expertise is preferred; expert-level certification is desirable but not required.

Job Contributions

• Enterprise Network Operations & Service Ownership
  • Own the availability, performance, capacity, reliability, security, scalability, cost-effectiveness, and supportability of the enterprise network across data centers, Internet services, cloud connectivity, WAN/SD-WAN, campus LAN, wireless, and supporting network-management platforms. Lead day-to-day operations, engineering, lifecycle planning, and continuous improvement while using service metrics and trend data to identify risk, improve reliability, and ensure engineering work is deliberate, documented, and measurable.
• Leadership, Staff Development & Accountability
  • Lead, coach, and develop engineering staff; establish clear accountability and measurable ownership; delegate effectively; build succession depth; and support certification and technical growth. Create a culture of preparation, engineering discipline, documentation, follow-through, and early identification of operational and technical risks.
• Operational Excellence & Performance Management
  • Establish operating standards for monitoring, incident response, problem management, change control, service requests, maintenance, configuration management, documentation, and vendor escalation. Maintain and review operational metrics related to availability, incidents, problems, changes, network performance, lifecycle risk, monitoring, documentation, workload, vendors, and project delivery, and use trend data to drive root cause analysis and corrective action. 
• Major Incident Leadership
  • Serve as senior operational leader for critical network incidents, ensuring rapid triage, clear ownership, effective escalation, disciplined communication, service restoration, and post-incident review. Drive root-cause analysis and documented corrective actions while distinguishing immediate restoration needs from longer-term architectural or operational corrections.
• Project & Program Management
  • Manage network projects and programs using defined scope, milestones, task ownership, dependencies, schedules, budgets, risks, and acceptance criteria. Establish realistic delivery plans, hold project owners accountable, identify schedule or budget variance early, provide concise leadership reporting, and ensure projects are completed with required documentation and operational handoff. 
• Data Center & Core Networking
  • Provide leadership for Cisco data center networking, including ACI/Nexus environments, core routing and switching, segmentation, redundancy, high availability, inter-data-center connectivity, and integration with compute, storage, firewall, and virtualization platforms. Review designs and implementation plans to identify risk and ensure resiliency, capacity, and supportability.
• Engineering Governance
  • Require peer review, implementation planning, rollback planning, validation, and documentation for material network changes. Review architectures and implementation plans, challenge incomplete analysis and undocumented assumptions, and ensure high-risk changes are appropriately tested, validated, supportable, and documented. 
• Documentation, Standards & Configuration Management
  • Ensure current network diagrams, standards, runbooks, IP/VLAN documentation, configuration standards, support procedures, escalation paths, inventory records, CMDB information, and recovery procedures are maintained and auditable. Require documentation to be updated following major changes and address identified documentation or configuration-management gaps.
• Internet & Cloud Connectivity
  • Maintain highly reliable Internet connectivity and cloud network access. Oversee BGP/ECMP design, DDoS readiness, edge resiliency, routing policy, public/private addressing, NAT where applicable, carrier diversity, and cloud connectivity to platforms such as Azure and AWS. 
• WAN / SD-WAN Services
  • Lead WAN and SD-WAN services, including branch connectivity, routing, path diversity, failover, carrier coordination, broadband/Internet backup services, and performance management across critical sites. Monitor route and tunnel stability, latency, packet loss, utilization, capacity, and failover performance and ensure corrective action is taken when needed.
• LAN & Wireless Services
  • Ensure stable, secure, and supportable campus switching and enterprise wireless services, including access/distribution architectures, WLAN controllers, access points, segmentation, QoS, authentication dependencies, and capacity planning. Monitor wireless health, utilization, capacity, and service performance and address recurring operational concerns. 
• Lifecycle & Technical Debt Management
  • Maintain hardware and software lifecycle plans, code currency, vendor defect awareness, vulnerability coordination, end-of-support/end-of-life tracking, refresh roadmaps, and technical-debt reduction plans. Drive standardization and automation where they reduce operational risk and manual effort. 
• Vendor & Carrier Management
  • Hold carriers, OEMs, managed-service providers, and integrators accountable for service performance, incident ownership, contractual obligations, escalation, SLA attainment, and completion of corrective actions. Address recurring provider issues and ensure appropriate ownership through resolution. 
• Budget & Resource Planning
  • Develop resource, maintenance, lifecycle, and project forecasts and manage operating and capital expenditures within approved budgets. Identify budget variance early and seek opportunities to simplify services, reduce cost, improve reliability, and align resources with operational and project needs.
• Cross-Functional Partnership & Leadership Communication
  • Partner with Network Security, Compute, Storage, Cloud, Telecommunications, Security/GRC, application teams, service management, and business stakeholders to deliver integrated enterprise services. Coordinate dependencies, risks, and operational handoffs and translate complex technical conditions into concise risk, impact, and decision statements for leadership.
• Other Job Duties as assigned.

Working Conditions

• Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time
• Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.
  

Selection Procedure

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact MHRFeedback@maricopa.gov to initiate the interactive process.

Apply Now!