Transaction Processing Manager

You have operational subject matter expertise in Reconciliation, Settlements, Trade Support, Asset Servicing, Risk and Control, and Custody with strong people management skills and the ability to lead and motivate managers. This is the team for you.

As a Transaction Processing Manager within the Asset Servicing team at JPMorganChase, you will play a critical leadership role overseeing the end-to-end processing of corporate actions and income events that impact client portfolios and custody holdings. You will be responsible for managing daily operational activities, ensuring accurate and timely event processing, maintaining a strong risk and control environment, and delivering exceptional client service. You will lead and develop a team of professionals while driving operational excellence through effective resource planning, workflow management, and continuous process improvement. 

The role requires close partnership with internal stakeholders, clients, and global operational teams to support business objectives, regulatory requirements, and strategic initiatives. Success in this position requires deep expertise across asset servicing operations, including corporate actions, income processing, reconciliations, settlements, custody, and risk management, coupled with strong leadership, communication, and change management capabilities. As a strategic people leader, you will help shape the future of the business by strengthening operational controls, improving efficiency, developing talent, and contributing to the ongoing evolution of Asset Servicing products and services.

Job responsibilities

• Manage the workflow through the life cycle of Corporate Action and Income products.
• Operational management and control of the daily workflow within the Asset Services team.
• Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning.
• Ensure all daily controls and processing are completed and signed off including client service inquiry resolution, cash and stock break, event management, as well as all key metrics are produced as required.
• Provide direction and leadership to the team.
• Provide effective communications to the department, ensuring staff are aware of strategic and regulatory changes in the organization.
• Continued review of content and presentation of Standard Operating Procedures, in line with introduction of new policies and ongoing risk management activities.
• Contribute to the strategic development of asset servicing products.

Required qualifications, capabilities, and skills

• Operational subject matter expertise in Reconciliation, Settlements, Trade Support, Asset Servicing, Risk and Control, and Custody.
• Strong people management skills, ability to lead and motivate managers.
• Strong ability to learn ongoing stream of new markets, products, and processes.
• Strong risk and control awareness, ability to effectively priorities workloads and work to critical deadlines.
• Confident communicator in all mediums to both internal and external clients.
• Strategic thinker, able to review and implement process improvements.
• Proficient in Microsoft Office products including Word, Excel, Access, and Outlook.

Preferred qualifications, capabilities, and skills

• Bachelor’s degree or equivalent experience
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.