Lounge Operations Senior Analyst

Help shape and sustain premium airport lounge experiences from opening readiness through ongoing operations. You will bring structure to cross-functional projects, help teams prepare for successful launches, and support consistent program execution and continuous improvement across the lounge network.

As a Lounge Operations Support and Readiness Senior Analyst in Airport Lounge Benefits, you will serve as a shared resource supporting operational projects, new lounge readiness, and post-launch program adherence and refinement. You will coordinate project plans, review and develop training materials and standard operating procedures, and help establish the administrative controls needed for successful lounge openings. Following launch, you will work with internal teams and lounge operators to identify improvement opportunities, reinforce program requirements, and support reliable day-to-day operations.

• Coordinate operational readiness activities for new lounge openings, including project plans, milestones, dependencies, risks, and outstanding decisions.

• Maintain project trackers and provide clear, timely updates to internal partners, lounge operators, and project stakeholders.

• Support project management for ad hoc initiatives, operational enhancements, and cross-functional workstreams across the lounge program.

• Review field training collateral for accuracy, clarity, operational relevance, and alignment with established program standards.

• Develop selected training resources, operating guides, and support materials, while partnering with subject matter experts on specialized content.

• Draft, document, and maintain standard operating procedures, opening playbooks, checklists, and other operational resources.

• Help establish and coordinate administrative controls, documentation, and operating routines as new lounges prepare to open.

• Provide post-launch support by monitoring program adherence, gathering stakeholder feedback, identifying gaps, and coordinating refinements to processes and materials.

• Assist with the management of lounge facilities maintenance needs by tracking reported issues, coordinating with relevant partners, and monitoring items through resolution.

• Coordinate across internal teams, lounge operators, vendors, and other business partners to resolve issues and keep projects moving.

• Organize project documentation, meeting materials, status reporting, action items, and follow-up activities to support effective execution and decision-making.

• Three plus years of experience in project coordination, operational readiness, training, hospitality operations, travel, aviation, or another customer-facing service environment.

• Experience coordinating projects involving multiple stakeholders, workstreams, deadlines, and dependencies.

• Experience developing and maintaining project plans, trackers, status reports, meeting materials, and action logs.

• Experience supporting operational readiness, training implementation, or the launch of new programs, services, or physical locations.

• Strong written communication skills, including the ability to create clear procedures, training resources, presentations, and operational documentation.

• Ability to review detailed materials, identify gaps or inconsistencies, and recommend practical improvements.

• Strong organizational skills with the ability to manage multiple priorities and deliverables in a changing environment.

• Ability to collaborate effectively with internal teams, lounge operators, vendors, and subject matter experts.

• Sound judgment and attention to detail when handling operational processes, documentation, and administrative controls.

• Proficiency with standard productivity tools used to create presentations, documents, spreadsheets, and project trackers.

• Willingness to travel on a limited, ad hoc basis to support lounge openings or other operational priorities.

• Experience in airport lounges, hospitality, aviation, travel, premium customer experiences, or luxury service environments is strongly preferred.

• Experience supporting the opening or operational readiness of a customer-facing physical location.

• Experience developing readiness training, field training materials, standard operating procedures, or operating playbooks.

• Experience supporting post-launch stabilization, program adherence, process refinement, or continuous improvement.

• Familiarity with facilities maintenance coordination, issue tracking, or operational service management.

• Experience working with third-party operators, vendors, or other external service partners.

• Familiarity with operational controls, governance routines, or documentation requirements in a control-focused environment.

• This position is based in New York City.

• This opportunity is available to internal candidates only.

• Limited, ad hoc travel may be required to support lounge openings and operational priorities.

• The role may occasionally require schedule flexibility during lounge openings or other time-sensitive operational activities.