Sales and Solutions Senior Associate - Healthcare Payments

Make your mark in an innovative product through impactful client collaboration and crafting exceptional solutions that cater to clients' needs. If you have a deep passion for healthcare technology, a commitment to supporting your team, and a strong drive to deliver exceptional value to major healthcare clients, we invite you to explore the opportunity to join our team.

As a Senior Sales and Solutions Associate in Health Care Payments, you are a significant contributor to a team that defines and configures complex product solutions for key client relationships and prospect opportunities. You draw from research and client feedback to develop unique product solutions in partnership with Sales and coordinate with product teams to support new product development.  You will play a crucial role in assisting Regional Vice-Presidents with research, preparing presentations, and facilitating onboarding documentation for some of our largest and most prestigious customers.

J.P. Morgan Healthcare Payments supports healthcare organizations of all sizes with an end-to-end suite of solutions built specifically for healthcare. Backed by deep industry expertise and the scale of J.P. Morgan Payments, we connect consumers, providers, payers, and health tech companies across every healthcare payment transaction, creating a faster, simpler experience for all. Our solutions are compliant and certified to HIPAA to securely process payments and move healthcare data at scale. Through embedded integration, they streamline operations, reduce friction, and improve the consumer experience.

Job responsibilities 

• Supports the strategic definition and configuration of optimal solutions that address clients’ needs and objectives through collaboration with our clients and other internal teams such as Sales and Product.
• Contributes to the construction of pricing proposals and value analysis reports to demonstrate product benefits to clients. Delivers compelling oral and written presentations with associated technical skills in building sales decks and training collateral 
• Establishes forums to coordinate across the Product Solutions team to enable a successful configuration of solutions. Maintain accurate and timely documentation of all activities relevant to the position
• Assist Regional Vice Presidents in facilitating regular business activities that are both strategic and operational.
• Support the development of strategic relationships with operational and executive staff within assigned accounts to ensure efficient interaction.
• Contribute to Business Development activities that support the achievement of the annual revenue plan, including preparation of Strategic Business Reviews and client presentation creation and preparation.
• Assist Regional Vice Presidents in client onboarding, including preparing, delivering, and processing onboarding project plans, customer terms and conditions, order forms, and additional contract items.
• Interface and partner with JP Morgan Bankers and Treasury Management Officers to stay connected on customer relationships across our lines of business.
• Maintain and practice good Salesforce hygiene related to customer account information and sales opportunities and pipeline. Demonstrate a thorough understanding of InstaMed solutions, products, and processes.
• Conduct market research and analysis to identify trends and opportunities that can enhance product offerings and customer satisfaction.
• Develop and maintain a comprehensive understanding of competitor products and market positioning to inform strategic decision-making

Required qualifications, capabilities, and skills 

• 3+ years of experience or equivalent expertise in problem-solving on a team within a cluster of products and work experience in a support role.
• Experience supporting the sales cycle by producing sales decks, training collateral, pricing proposals, and value analysis reports
• Demonstrated prior experience working in a highly matrixed and complex organization
• Proficiency in Microsoft Word, Excel, and PowerPoint 
• Display excellent people skills and ability to build relationships with team members and cross-functional departments.
• Demonstrates sound judgment in setting expectations and managing sensitive situations.
• Ability to influence without direct authority.
• Displays strong analytical and problem-solving skills.
• Exhibits ability to be detail-oriented and comfortable with researching and following written instructions to ensure necessary operational tasks associated with this role are completed timely and accurately.
• Proficiency in Salesforce Lightning.

Preferred qualifications, capabilities, and skills 

• Bachelor’s Degree or higher.
• Experience in healthcare technology
• Experience in merchant services