Senior associate - Client Onboarding and Documentation

As a Senior Product Delivery Associate in Client Onboarding and Documentation, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. You’ll also help drive release management activities, support testing and validation, and ensure compliance with firm standards.

• Lead and coordinate monthly release cycles for KYC and documentation products.
• Track and manage dependencies, risks, and issues to ensure smooth delivery.
• Collaborate with global teams for follow-the-sun execution and structured handovers.
• Oversee testing and validation activities, including pre-production and production weekend releases.
• Maintain integrated release plans and escalate blockers with clear options.
• Ensure compliance with firm risk, controls, and regulatory requirements.
• Provide timely updates and post-release issue management to stakeholders.
• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources

• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Advanced proficiency with Jira (JQL/filters, dashboards, and automation).
• Experience with automation and reporting tools such as Alteryx and Tableau (or similar).
• Excellent communication and stakeholder management skills, including preparing executive-ready updates and materials.
• Proven ability to coordinate testing and validation activities across multiple teams.
• Ability to identify, track, and resolve risks and issues throughout the product delivery lifecycle.
• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes 

• Developed knowledge of the product development life cycle
• Experience with entitlements and access controls.
• Background in KYC or Client Onboarding in regulated environments.
• Familiarity with change management and access entitlement frameworks.

Additional information:

• Visa sponsorship is not available for this position.

•  Work schedules will be full-time in office, on a 40-hour per week schedule.