Addison Care Sales Specialist

Position Summary:

The Addison Care Sales Specialist is responsible for engaging and converting prospective customers into active users of the Addison Product. This role focuses on understanding customer needs, effectively communicating product value, and guiding prospects through the sales process to close.

The Specialist executes outbound call strategies, maintains consistent follow-up, and builds trust with prospects by positioning the Addison Product as a practical and accessible solution. Success in this role requires strong communication skills, persistence, and the ability to navigate customer objections while maintaining a positive experience.

This position combines sales execution, customer engagement, and process ownership within a structured conversion model. The incumbent will operate primarily within the RingCX phone system and is expected to manage call activity, track outcomes, and continuously refine their approach to maximize conversion rates.

Work is performed under general supervision, and the employee is expected to exercise sound judgment, initiative, and accountability in managing their assigned pipeline and achieving performance targets.

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Required Competencies, Training & Travel Requirements (if applicable):

COMPETENCIES

• Outbound sales and cold calling effectiveness
• Lead management and follow-up discipline
• Persuasive communication and objection handling 
• Strong Verbal communication and active listening skills 
• Time management and productivity in high-volume call environments
• Customer empathy and needs-based selling
• Ability to clearly explain product value and pricing structures 
• Data entry accuracy and CRM utilization
• Adaptability and resilience in a performance-driven environment
• Ability to handle sensitive information in compliance with HIPAA
• Must complete all required HIPAA and data privacy training and comply with all applicable confidentiality and security requirements when handling protected health information

TRAVEL

• No regular travel required 

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