Store Manager

Lilly Pulitzer

Job Type:

Brand Strategy
Our Brand mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out. 
Our Brand vision statement is: “Create Your Sunshine, A Resort State of Mind”. 
Our Brand Equities are: Casual Glamour, Sunny & Spirited, and Charmingly Disarming.

Job Description

About the Position

The Store Manager has the primary responsibility for achieving the Budgeted Net Sales and Operating Profit for their respective store, demonstrating high personal selling skills, ensuring the client experience, and staffing and operations for their store. This includes delighting clients, representing the brand effectively, embracing the brand positioning, and maintaining a strong, dynamic store team. The Store Manager should lead with and uphold the company Core Values and Core Leadership Qualities.

• Achieve or exceed direct contribution and budgeted net sales.
• Identify areas of opportunity and develop solutions to increase traffic, improve client experience, and support sales and operations teams.
• Create strategies that support an exceptional client experience and deliver monthly, quarterly, and annual results while maximizing productivity.
• Plan and execute local events that tie to the community and fuel incremental traffic and sales.

• Understand the Lilly Pulitzer brand framework, have a genuine interest and enthusiasm for the concept, the client, and the merchandise.
• Establish a high-performance selling environment that emulates the Lilly Pulitzer culture and exceeds client expectations.
• Create meaningful, lasting relationships with clients by building trust and credibility through extensive product knowledge and community events.
• Positively resolve client issues as they arise.

• Keen oversight and financial management including control of payroll and expense budgets.
• Enhance store culture by engaging with and inspiring others through Lilly Pulitzer’s Core Values and Core Leadership Qualities.
• Delegate divisions of responsibility (DOR) to achieve goals. Foster and encourage building teams and skills within those DORs.

• Build leadership teams, collaborate, and coach associates to cultivate high-performing teams.
• Motivate and inspire staff by promoting and developing a team atmosphere, always leading with a sunny & spirited attitude.
• Coach team with clear, concise, and actionable feedback while encouraging the management team to operate with the same standards.
• Train and retain A+ talent.
• Carry out personnel recruiting, hiring, training, discipline, and performance evaluations.
• Adhere to and validate our compliance practices and partner with Talent Development to resolve or escalate personnel related issues as they arise.

• Collaborate effectively with cross functional partners and colleagues.
• Maintain the integrity of the store inventory.
• Maintain exceptional visual and operational standards as set by the Visual and Retail Operations teams.

• A four-year college degree is preferred, but not required.
• 5+ years of management experience, preferably in the fashion or luxury retail industry.
• Full understand of specialty retail, including business development, visual merchandising, and store operations.
• Ability to develop and maintain relationships with clients and colleagues.
• Superior written and verbal communication skills.
• Excellent problem solving and decision-making skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• High level of ownership and responsibility.
• Proficient in Microsoft & Apple technology.
• Prior knowledge of XStore & Tulip a plus.
• Must be able to lift up to 20 pounds.
• Ability to be on your feet and maneuver around the store during shift hours.

• This position is classified as full-time salaried; it is exempt and is not eligible for overtime. You will be expected to work, on average, a 40-hour week.
• This position is eligible for standard company benefits.
• This position is based In-Store at our Lilly Pulitzer Retail Location.
• Given the seasonality of the business, this position may require flexible working hours, including nights, weekends, and holidays. This position will adhere to the Company Retail Holiday time off policy. 
• This position is expected to collaborate effectively with other individuals in alignment with our Core Values and Core Leadership Qualities.
• This position requires compliance with Lilly Pulitzer policies and a detailed Code of Conduct as outlined in the Employee Handbook.
• This position is reviewed annually.

Lilly Pulitzer is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here.

Lilly Pulitzer participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, please contact the Lilly Pulitzer Talent Development Department at 610-878-5550.

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