PSS/MA

SUMMARY:

This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day-to-day operations in the HMG physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when talking with patients (and all customers) in-person or over the phone or via email.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

• Works closely with providers to assist in delivering world class care to patients.

• Room patients and prepares the patient for the provider visit.

• Take vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.

• Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.

• Obtains required consents, completes required forms as needed for specific visit types.

• Performs office testing as needed. Required to perform controls on certain office tests.

• Performs EKGs as ordered.

• Chaperones Providers as required.

• Administers vaccines and medications as ordered by provider following HMG policies.

• Stocks rooms and monitors expiration of supplies in exam rooms.

• Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.

• Register patients in EMR and verify information including demographics and obtain accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.

• Schedules patients' appointments and appropriate testing for patients as directed.

• Follows scheduling rules and direct schedule's patient visits in other HMG practices.

• Performs pre-visit planning daily for all upcoming scheduled appointments.

• Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.

• Responsible to inform manager of all clinical or administrative supply needs or assist with ordering.

• Responsible to obtain prior authorizations and/or insurance referrals as per practice need.

• Must be able to work independently with little supervision.

• Adheres to all HMG policies.

• Always use discretion to ensure patient confidentiality.

• Performs all other duties as requested.

MINIMUM QUALIFICATIONS:

• Strong customer service excellence is expected.

• Excellent communication and interpersonal skills are required.

• Experience with EMR is strongly preferred. (Athena preferred but not required)

• Experience with Microsoft Office, Word, Excel, and Outlook preferred. Education &Experience

• High School Diploma or equivalent required.

• Education from approved medical assistant program or equivalent.

• One to three years as a medical assistant preferred.

• Medical Assistant Certification preferred. 

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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Driving Required: