Customer Support Associate

Description

Summary

The Customer Support Associate is responsible for providing friendly customer service to our walk-in customers and providing consistent customer support to wholesale customers via phone and email. The Customer Support Associate must have great attention to detail for invoicing orders and maintaining records accurately. This position requires strong interpersonal communication skills in order to effectively collaborate with other teams/departments including distribution and accounts receivable. The schedule for this position is Monday-Thursday, 8am-4pm and Friday 9am-1pm.

Requirements

• Customer service experience
• Strong communication skills via the telephone, email and in person
• Familiarity with Microsoft Office Suite and Google Sheets
• Excellent attention to detail
• Ability to solve problems and collaborate with a team
• Coffee experience a plus
• Be an active participant in cultivating a culture of inclusion for all employees that respect their individual strengths, views and experiences.

Equal Opportunity Employer

Tony’s Coffees & Teas, Inc. is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.