Sr Coordinator, Platinum Access - LA28 Olympic & Paralympic Games

Who We Are:

THE ROLE

The Senior Coordinator, Platinum Access is a key role within the On Location Platinum Access & Enterprise Partnership teams responsible for supporting the custom program business development for the Olympic and Paralympic Games. This team curates programs for, sells to and manages a variety of clients, including corporate buyers, HNWI, as well as sponsors, national federations, licensees, suppliers, donors, other stakeholders of National Olympic Committees (NOCs), International Federations, rightsholder affiliates, and host cities/organizing committees. This role will be responsible for maximizing business development efforts by recommending technology processes and sales enablement tools to drive more efficient CRM, pipeline management, and on-site delivery processes. From time to time, this role will also be asked to support the Global Operations team to deliver the contractual program elements. The role will collaborate with a variety of On Location’s functional areas, including but not limited to Technology, Data, Direct Sales, Marketing, and Games Services.

ESSENTIAL FUNCTIONS & RESPONSIBILTIES

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job.  Duties, obligations, and activities may change at any time with or without notice.

Primary Responsibilities:

• Business Operations
  • Provide general support to the Platinum Access, Stakeholder/Enterprise Partnerships  and the Global Operations Team as needed 
  • Establish and implement initiatives leveraging technology systems and tools to enhance efficiency and streamline operations
  • Lead and manage an efficient onboarding and training process for both teams, as new employees are hired and as new processes are established or technologies are developed
  • Manage Platinum Access team expenses
  • Develop and maintain a strong working relationship with all functional areas / workstreams; available to assist other related projects, as needed
  • Maintain working knowledge in the following areas:
    • Commercial and Stakeholder/Affiliate Product Offerings and Inventory
    • Platinum Access Collection for the Olympic & Paralympic Games
    • LA28 competition/event venue locations and event schedules 
    • Authentic cultural experiences and local interests, specifically as it relates to B2B, corporate guests, and HNWIs
  • Author and distribute event-related communications to applicable staff  
  • Ensure a continued understanding and appreciation of the wider business objectives of On Location and the client
  • Execute all other duties assigned by the team or leadership

• Business Development
  • Manage supporting tools for pipeline management (e.g. Airtable), CRM (e.g. Salesforce), and point of sales systems (unique to each rightsholder)
  • Help identify the unique hospitality requirements of each client, cultivate the relationship and champion their needs to grow revenue opportunities and design the most optimal product and program solutions depending on client business objectives
  • Build and manage event budgets during the ideation and curation process, with oversight from Management and other key function areas, to ensure the proposed and sold experiences are financially sound
  • Author, edit, assist with design, and/or produce proposal materials
  • Support Management during the contracting process, including negotiations, escalations, and approvals/signatures for mutually “win-win” solutions and ensure On Location receives the best available rates in the market for guest experiences
  • When required, support the development and delivery of RFIs, RFPs, and/or other responses to client briefings with support from other functional areas and team members
  • Establish and implement initiatives for CRM and pipeline management processes, leveraging technology systems and tools to enhance efficiency and streamline operations
  • Maintain client records in the CRM/database (Salesforce & Airtable), inventory management system (Optimo, TPS, Secutix, and other systems as implemented), and lead revenue reporting with the data team (Omni). 

• Account Management
  • Support the team as they research, gather, organize, author, edit, assist with design, and/or produce written materials; revise drafts including executive summaries, case studies, and conclusions

• Program Management/Global Operations
  • Take on an on-site role in the delivery of individual programs as requested by Global Operations team

Other Duties & Responsibilities:

• Assist in the development, documentation, and implementation of specific procedures, systems, and operational efficiencies
• Conduct and/or participate in Team and Leadership Team meetings, as needed
• Provide leadership / feedback on process development / improvement during meetings 
• Participate in post-event review meetings regularly
• Conduct process review / improvement meetings regularly  
• Monthly expense and/or event budget reconciliations, as needed
• Drive focus on Continuous Quality Improvement
• Maintain a customer-first approach by looking at the entire event ecosystem through the lens of the customer journey
• Lead by example, model our core values, and set the pace for the rest of the team while inspiring creativity and innovation  
• Extensive collaboration and communication within the team and across workstreams

Travel:

Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays. International travel may be required throughout the year, including extended periods of remote work within local offices within host cities.  Expected travel may range from 15-20% annually and 1-2 months of continuous travel during rightsholder events. 

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Education and/or Experience, Knowledge, Skills, and Abilities:

• Bachelor's Degree in Hospitality, Business Development, Account Management, or a related field, or equivalent experience required
• Experience in a management position (minimum of 2+ years), preferably in a B2B role or within the travel and hospitality industry
• Proficiency in Salesforce, Keynote (Apple), Microsoft Office applications (particularly Excel, Outlook, and PowerPoint), and Adobe (particularly InDesign and Photoshop)

Preferred Education and/or Experience, Knowledge, Skills, and Abilities:

• Proven record of building and maintaining client relationships and managing complex corporate accounts
• Experience with B2B, corporate groups, and/or high-touch guest services, experience execution and/or event operations
• A hands-on approach with the ability to execute customized and curated solutions for B2B and/or corporate clients  
• Understanding of the entertainment landscape including the business of sports, fashion, culinary, and other cultural verticals
• Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills
• A creative, innovative, and strategic thinker with excellent time-management, organizational and supervisory skills as well as the ability to thrive in a high-pressure, deadline-driven environment
• Balance of creativity / innovation to dream big with the realistic logistical expertise to get things done
• Ability to use resources effectively and efficiently, can perform multiple tasks at once, and arrange information in a useful manner
• Produce accurate work, even when under pressure, and check accuracy of information; thrives in a fast-paced, deadline-driven environment
• Ability to set priorities, quickly zero-in on the "critical few" and put the "trivial many" aside, and to juggle numerous tasks and priorities while maintaining productive flow of work
• Continually strives for self-development and discovering better means of accomplishing both personal and professional goals
• Practices attentive and active listening, with flexibility and adaptability, in order to determine what drives results
• Comfortable traveling and working within an international environment 
• Experience with International, Olympic, World Cup, and/or major sporting events as well as the Travel & Hospitality industry
• Fluency in English (both oral and written) is required; fluency in other languages is a plus

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid time off, and 401k plan.

On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.

Hiring Rate Minimum:

Hiring Rate Maximum:

TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy. For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.