Scheduling Specialist

About Kaizo Health

Kaizo Health is a recognized leader in patient-centered care. We combine evidence-based chiropractic, personalized rehab, and cutting-edge technology to help patients live pain-free, active lives. Over 100,000 individuals have trusted us to restore their mobility and improve their health.

Come join our team as a Scheduling Specialist! The Scheduling Specialist is responsible for scheduling patients, performing administrative and financial duties, and providing excellent customer service to all patients and customers.

SPECIFIC RESPONSIBILITIES 

• Greeting patients over the phone in a professional manner.
• Regularly checking voicemail throughout the day.   
• Accurately and efficiently scheduling appointments for services provided to optimize patient satisfaction/loyalty and provider time.
• Sending emails to patients confirming appointments and attach necessary paperwork with minimal errors.
• Monitoring and updating DemandForce appointment requests.
• Tracking insurance submissions and alerting the appropriate team member in each clinic of upcoming submissions that are required.
• Assisting with auditing, re-ordering charges, and closing out the clinics the following business day
• Accurately entering demographics from patient paperwork received from clinic staff
• Uploading New Patient Paperwork into the patient charts
• Posting charges and balance batch before submitting the information to the Patient Services Center.
• Maintaining patient accounts by accurately recording and updating personal & financial information. 
• Recording/collecting patient charges; monitoring credit extended to patients
• Emailing daily statistics to clinic team members and managers as needed.
• Marketing of SSR services, locations, and retail products; directing patients to the SSR website for more details when appropriate.
• Accurately completing EOD spreadsheet and emailing it to the appropriate distribution list(s).

MINIMUM QUALIFICATIONS REQUIRED

• High school Diploma or equivalent
• Minimum of 2-3 years of experience in a medical or healthcare setting.  Must have an understanding and be familiar with scheduling appointments, insurance plans, explanation of benefits, billing, coding, and HIPAA guidelines.  
• Experience with MS Office (Excel, Word, and Outlook)
• Superior communication and interpersonal skills, excellent phone etiquette, and the ability to multitask and work with accuracy and efficiency

BENEFITS

• Competitive Salary commensurate with prior experience ($16 - $20/hour depending on experience)
• Continuing education
• Professional and Career development
• Paid sick days & Vacation days
• Medical, dental, vision, life, and disability insurance
• 401k

The story behind Kaizo Health:

https://youtu.be/7zzOUDwz57s

What it’s like to be a member of our team:

https://vimeo.com/667920574/b26af43d33

https://youtu.be/3EL3tOtpP3M

Please do not contact the clinics directly regarding positions.  If you are interested, please apply online at the link on this posting to be considered.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Fraud Alert: Kaizo Health will never conduct interviews exclusively by text message or request banking information or Social Security numbers before a formal offer is extended. Our only legitimate domain is kaizo-health.com. Any communication from kaizo-health.us is fraudulent and not affiliated with Kaizo Health. Please do not respond to or accept anything from this domain.