Transportation Operations Center (TOC) Operator

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Job Description:

Transportation Telecommunications Specialist 1 – Transportation Operations Center (TOC) Operator
Oregon Department of Transportation
Delivery & Operations Division – Region 1
Operations & Emergency Services Section / TOC Dispatch
Portland

The role: 

As an operator, you will oversee the daily operation of the transportation system, respond to incidents that impact travel and coordinate both internal and external communications and services. Your quick decision-making skills will help keep field crews safe while enhancing the safety and mobility of travelers across Oregon. If you're ready to make a meaningful impact, apply now and join our team!

This recruitment is to augment the candidate pool generated by job announcement REQ-205092. If you have previously applied for this position, you do not need to reapply. Names of qualified applicants will remain on the list for further consideration. 

We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions.

Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile.

A day in the life:

• Monitor transportation system conditions, radio communications and weather conditions.
• Implement incident and weather related response plans.
• Receive, input and notify crews about maintenance or repairs.
• Implement detour routes, including dispatching of staff and equipment.
• Review and maintain familiarity with statewide and regional standard operating guidelines, emergency operations plans and TOC systems.
• May be restricted to a workstation for long periods, sometimes in a close working area. Subject to noise levels caused by equipment and radio transmissions.
• May be required to work extended hours, including nights, weekends, and holidays. May be required to work day shift, swing shift, flexible shifts, alternating shifts, nights and weekends.
• Maintain continual and consistent alertness and attention to monitoring an answering a variety of technical equipment including a multi-line phone system and a multichannel radio system.
• Routine exposure to multiple conflicting priorities that sometimes involve life threatening decisions and communicating with the public, often under confusing or crisis conditions.
• To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov.

What’s in it for you:

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.
• Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying. 
• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.
• Public Service Loan Forgiveness opportunity!

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Minimum qualifications:

• Two years of public contact experience that includes gathering, relaying, and providing information to others AND evaluating activities or incidents, and determining an appropriate course of action. 
• One year of this experience must include receiving and dispatching emergency requests using radio equipment, telephone, and/or computer.

Note: Successful completion of a Certified Emergency Communications Course may substitute for the one year of specialized experience.

Special qualifications:

The successful candidate must become LEDS certified and maintain current certification within 90 days of hire.

Driving is an essential function of this position. You must have a valid US driver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s). Your license does not have to be issued in Oregon to be considered. 

What we’d like to see:

If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience and education to help us decide who will move forward.

• A background in emergency telecommunications (e.g., police, fire, 911) at a dispatch center.
• Experience working with computer systems while using a multi-band radio system as well as other related software.
• Experience with internal and external customers in person or over the phone who may be distraught, angry or confused.
• Experience handling multiple tasks simultaneously and prioritize them.
• Type at least 35 words per minute (wpm) or 4500 keystrokes per hour is desirable.

How to apply:

• Complete the following required steps:
  • Fill out the application or attach a resume. Please contact the recruiter under the ‘Need help?’ section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.
  • Complete questionnaire. Answer the checkbox-style questions before submitting your application.
• After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are a current State of Oregon employee, the tasks will come to your Workday inbox.
• If you are a veteran or Oregon National Guard servicemember, you may receive preference. The task to upload your documents will be available after you submit your application. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments.

Need help?

• For questions, call 503-586-6863 or email ODOTRecruitmentNH@odot.oregon.gov

Additional information:

• We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension].
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.
• We may use this recruitment to fill multiple or future vacancies.
• We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for this position. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.
• You will be represented by the Service Employees International Union (SEIU).

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.

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