Plumbing Service Manager

Overview

Beacon Plumbing is growing, and we're building a winning team. Under new leadership, we're focused on growth, accountability, and raising the bar. If you're a driven leader who knows how to build technicians, drive revenue, and create a high-performance culture, this is your opportunity to make a real impact.

We're looking for a Plumbing Service Manager who can lead from the front, develop people, improve results, and help take our service department to the next level.

Responsibilities

• Oversee daily plumbing service operations, including technician performance, scheduling, dispatch coordination, and job completion.
• Lead, coach, and develop plumbing technicians to improve technical performance, sales results, productivity, and customer satisfaction.
• Monitor key performance indicators, including revenue, gross close rate, average ticket, conversion rates, and technician productivity.
• Conduct regular sales meetings, one-on-one coaching sessions, and performance reviews to drive accountability and results.
• Support technicians with troubleshooting, estimates, repair recommendations, and replacement options to ensure customers receive the right solutions for their needs.
• Review sales opportunities and help technicians effectively communicate repair and replacement options to customers.
• Ensure accurate job documentation, estimates, invoices, and data entry in company systems.
• Partner with dispatch and leadership to optimize technician schedules, manage call volume, and respond to changing business needs.
• Monitor customer feedback, resolve escalated concerns, and maintain a consistent, professional customer experience.
• Communicate company promotions, pricing updates, service standards, and operational expectations to the team.
• Ensure work meets applicable plumbing codes, safety requirements, licensing standards, and company policies.
• Identify opportunities to improve processes, increase department profitability, and support continued business growth.
• Participate in technical training and ongoing development to keep the team current on plumbing practices, products, and service solutions.
• Help build a culture of teamwork, professionalism, continuous improvement, and accountability as the business grows.

Requirements

• 5+ years of plumbing leadership or service management experience.
• Strong residential service background preferred.
• Proven track record of leading teams and delivering results.
• Solid understanding of KPIs, sales, profitability, and technician development.
• Strong communicator who thrives in a fast-paced environment
• Growth-minded leader who embraces change and drives accountability.

Physical Demands

• Ability to sit or stand for extended periods while managing daily operations.
• Ability to walk job sites, inspect plumbing work, and assist technicians when needed.
• May be required to bend, kneel, climb stairs or ladders, reach, squat, and maneuver in confined work areas.
• Ability to lift, carry, or move items weighing up to 25 pounds occasionally.
• Ability to drive between company locations and customer job sites as needed.
• Must be able to work in a variety of residential and commercial environments.

What We Offer

• Competitive pay based on experience and qualifications.
• Industry-leading benefits package.
• Medical, dental, and vision insurance.
• Paid time off (PTO) and paid holidays.
• 401(k) and retirement savings benefits.
• Potential incentive plan and bonus opportunities.
• The opportunity to make a real impact under new management.
• A chance to help build, grow, and shape the future of the plumbing service department.
• An opportunity to be part of a team focused on growth, performance, and long-term success.

Pay Transparency

The annual salary range for this position is $90K-140K, depending on experience, qualifications, transferable skills, business needs, and market conditions. Compensation may include incentive plan opportunities and annual bonus eligibility.

Benefits may include health insurance, life and disability insurance, retirement savings, paid holidays, and paid time off. A candidate's salary history will not be used in compensation decisions. The stated compensation range represents a good-faith estimate for this position.

Equal Employment Opportunity

Beacon Plumbing is an Equal Opportunity Employer. Employment decisions are based on business needs and qualifications without regard to race, color, religion, creed, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, marital status, or any other status protected by applicable law.

We appreciate everyone's interest in joining our team. Only candidates selected for an interview will be contacted. 

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