Service Associate

Description

This position handles routine financial transactions and assists customers with a variety of service requests. This role will:

· Perform traditional teller transactions

· Answer and direct incoming phone calls

· Assist customers with online and mobile banking

· Process stop payments and check orders

· Proactively establish rapport with clients

· Identify customers’ needs, suggest and explain solutions

· Understand, promote and advise on the bank’s products, services and electronic delivery channels

· Answer customers’ questions and resolve customer problems confidently

· Maintain a professional manner and appearance

· Maintain a high level of confidentiality concerning customers’ accounts and information

· Assist other departments as necessary

Full Time: 40 hours/ week

Monday - Friday 8:15 AM – 5:00 PM

Rotating Fridays until 6:00 PM

Saturday (rotating) 8:15 AM – 12:00 PM

Requirements

· High school or equivalent (required)

· Banking experience (preferred)

· Sales or customer service experience

· Technology proficiency

· Attention to detail

· Ability to work well with others in a team environment