IT%26S Support Services

Join Parkview Regional Hospital in Mexia, TX, a 49-bed, acute-care facility providing services that include medical/surgical care, rehabilitation, and emergency care. Parkview Regional keeps quality healthcare close to home, with a focus on maintaining and growing quality primary and specialty care services. At Parkview, you’ll work in a hospital empowered by system support yet rooted in community impact.

Job Summary

The IT&S Support Services role provides first-level technical support to internal users for basic application, hardware, and network-related requests. This position is responsible for troubleshooting, ticketing, user education, and minor hardware support in accordance with service level agreements and organizational policies. The role plays a critical part in maintaining efficient and secure IT operations in a healthcare setting.

Essential Functions

• Responds to user support requests; documents, tracks, and resolves issues using ticketing systems
• Diagnoses hardware and software issues, performs basic repairs, and escalates complex issues when necessary
• Provides support for desktop/laptop computers, mobile devices, servers, and peripheral equipment
• Manages user account access, password resets, and permissions
• Delivers end-user training and assists with system utilization
• Implements policies and procedures as directed
• Assists the IT Director in system security management and backup/recovery processes
• Participates in 24/7 on-call coverage for IT-related incidents
• Maintains compliance with organizational policies and IT best practices
• Downloads and transmits data to external billing and collection systems as needed

Knowledge/Skills/Abilities/Expectations

• Strong critical thinking, troubleshooting, and problem-solving skills
• Ability to work independently under pressure and meet deadlines
• Familiarity with Microsoft Windows OS, basic networking concepts, and healthcare IT systems
• Effective communication and interpersonal skills
• Commitment to confidentiality and regulatory compliance
• Willingness to work in an on-call rotation and respond during emergencies