Director of Premium | Highmark Stadium - Buffalo Bills

THE ROLE: Director of Premium

LOCATION: Buffalo Bills - Highmark Stadium | Orchard Park, NY

ABOUT LEGENDS GLOBAL

Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center — from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.

With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow. The Legends Global Way guides how we operate: Align, Scale, Connect, Team, Win — shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.

LEGENDS & THE BUFFALO BILLS

The Buffalo Bills & Legends have an expansive partnership to support all aspects of the Bills New Stadium project including stadium design planning, feasibility studies, project management, data analytics, marketing and holistic revenue generation across partnerships, ticketing, and suite sales. Legends is proud to represent and support the Bills during this historic moment in Western New York and is focused on delivering the most fan-experience driven stadium in the National Football League.

ABOUT THE ROLE

The Director of Premium Services will report to Assistant General Manager and is responsible for effectively and profitably managing and directing all day-to-day aspects of the premium services operations including Clubs, Suites, Club Level, In Seat Service, and all other pertinent areas of premium services.

WHAT YOU'LL DO

• Manage all facets of the premium food and beverage operations to achieve operational budgets, manage monthly P&L statements, and ensure that all financial reporting is accurate.
• Provide leadership, coaching, and mentorship to staff responsible for executing the premium business plan.
• Achieve planned costs in labor and COGS and work within budgeted guidelines.
• Develop annual operating budget and quarterly reviews vs plan.
• Provide quality service and excellent products while maintaining positive customer and client relations and prudent financial practices.
• Oversee monthly inventory for premium services operations.
• Accountable for establishing and maintaining proper safety and sanitation procedures as well as creating a working relationship with local health officials.
• Ensuring proper operational condition of all food service equipment.
• Work closely with subcontractors to ensure all operational needs are met and the terms of contract are followed.
• Develop new concepts that best serve the desires of our guests and incorporate industry trends.
• Recruit, interview, hire, train and further the abilities of all event service staff.
• Perform other related duties, tasks, and responsibilities as required.

KEY LEADERSHIP ATTRIBUTES

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws.

WHAT YOU BRING

EDUCATION AND/OR EXPERIENCE     

• Bachelor’s degree preferred with a minimum of 5-7 years of management experience in the contract foodservice

• industry, with at least 3 years in premium services or the equivalent, in a sports and entertainment venue.

SKILLS AND ABILITIES

• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment
• Unwavering commitment to delivering a high level of customer and client service with demonstrated initiative,
• leadership and management skills
• Customer service oriented with the ability to interact with all levels of Legends and Management
• Must be available to work extended hours due to business requirements including late nights, weekends and holidays
• Must be able to work in a team environment
• Experience with Appetize and NCR/Quest point-of-sales systems is required
• Knowledge of accounting policy and procedures is preferred
• Experience in a union work environment preferred.
• Must have sufficient mobility to perform tasks including constant reaching, bending, stooping, wiping, pushing, and
• pulling for extended periods of time.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays
• including all games and major stadium events.
• Must have the ability to lift, push, pull approximately 25lbs
• Must be able to stand and/or walk for up to 10 hours during a single shift, while navigating ramps, stairs and elevators

COMPENSATION

Competitive salary range of $100,000 - $110,000 plus 10% bonus potential and relocation allowance if out of state. commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORK ENVIRONMENT & TRAVEL

• This role is based on site at Highmark Stadium in Orchard Park, NY

At Legends Global, our people power every success. You’ll work alongside exceptional talent, learn from world-leading experts, and contribute to projects that set the standard across sports, entertainment, hospitality, and live experiences. If you’re driven to operate at the highest level, build with purpose, and help partners win on the biggest stages, you’ll thrive here.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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