Account Manager

About us @Symphony

Secure. Connected. Intelligent.

Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics.

Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions.

Role Description

Symphony is seeking an experienced, high-performing Account Manager to manage, retain, and expand relationships with key enterprise accounts across global financial institutions. In this role, you will be the trusted advisor to major buy-side, sell-side, and FinTech clients, driving account health, unlocking cross-sell and upsell opportunities, and ensuring long-term platform adoption.

The ideal candidate brings strong commercial acumen, a track record of exceeding quotas within enterprise SaaS or financial tech, and the authority to engage C-suite stakeholders.

Key Responsibilities:

Account Expansion & Commercial Growth

• Identify and execute upsell and cross-sell opportunities within existing enterprise accounts to grow total contract value
• Expand Symphony’s footprint across target business units, desks, and user bases within Tier-1 financial institutions.
• Maintain accurate pipeline hygiene, align account metrics with sales leadership, and forecast quarterly expansion and renewal targets.

Relationship Management & Client Retention

• Build and nurture strong, long-term relationships with senior executives, line-of-business heads, and key decision-makers.
• Conduct regular Executive Business Reviews (EBRs) to demonstrate ongoing platform ROI, align on business objectives, and mitigate churn risk.
• Act as the voice of the customer internally, relaying feedback and market requirements to Product, Support, and Executive teams.

Strategic Market Execution

• Recommend new Symphony applications, automated workflows, and integrations to solve specific enterprise communication and compliance challenges.
• Monitor market trends and competitive dynamics to position Symphony's solutions effectively against competing tools.
• Contribute to the continuous improvement of account management playbooks, onboarding frameworks, and client engagement models.

Qualifications

• Proven Experience in Account Management in FinTech, Financial Services, or Enterprise SaaS.
• Consistent history of hitting or exceeding expansion quotas and delivering tangible revenue growth from an existing client base.
• Demonstrated success navigating and growing global, matrixed enterprise accounts with complex procurement and decision-making structures.
• Superior executive presence with the ability to influence C-level stakeholders, lead complex commercial negotiations, and close high-value renewals.
• Strong understanding of SaaS business metrics (NRR, ARR, churn), enterprise software models, and secure enterprise technology integration.
• A passion for delivering an exceptional client experience through a value-driven, consultative selling approach.

Compensation:

• Salary range: $130,000 - 180,000 base salary per year
• Sales Commission Plan

Benefits and Perks:

• Regional specific competitive benefits
• Build your own Benefits (BYOB) perk
• Local events, team building, and development opportunities 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.