2026 Assistant Manager – City Center Rink

Assistant Manager – City Center Rink

Operations and Staff Leadership

• Serve as Manager on Duty for ice skating, ice bumper car operations, roller skating, rentals, events, and other assigned programming.
• Open and close the facility; complete required facility, cash-handling, safety, and closing checklists.
• Supervise and coach seasonal staff, including Ticket Sellers, Skate Hosts, Bumper Car Hosts, Skate Sharpeners, and Safety/Security staff.
• Assign work areas and breaks, monitor performance, address customer-service issues, and escalate staffing or conduct concerns to supervisors.
• Oversee the front ticket office, skate rental room, merchandise areas, group visits, parties, and full-facility rentals.
• Support staff training, onboarding, practical skills checks, and customer-service standards.
• Balance cash drawers, review point-of-sale records, document discrepancies, and ensure required daily records are complete.
• Coordinate event setup and breakdown and work with event organizers, security, police, fire, and medical personnel as needed.
• Complete incident reports and immediately communicate injuries, facility concerns, equipment failures, or significant guest issues.

Social Media and Sales Leadership

• Lead the seasonal social media and sales team and establish weekly priorities, assignments, deadlines, and follow-up expectations.
• Develop and maintain a content calendar for Rink programs, public skating, bumper cars, group visits, parties, rentals, retail, and special events.
• Capture and organize approved photos and short-form video; draft captions and promotional copy; and coordinate content with Parks Department marketing staff and partners.
• Maintain a consistent, accurate, and welcoming public voice across assigned social media channels, website updates, email outreach, and digital listings.
• Promote and support sales for group visits, school and camp trips, birthday parties, rink rentals, events, merchandise, and other revenue-generating programs.
• Respond to and track sales inquiries, follow up with prospective customers, and maintain organized records of leads, bookings, and outcomes.
• Conduct outreach to schools, camps, colleges, hotels, downtown businesses, community organizations, and other potential partners.
• Review basic engagement and sales results and recommend improvements to campaigns, offers, customer communication, and outreach.

Qualifications and Availability

• Experience supervising staff in a high-volume customer-service, recreation, hospitality, retail, food-and-beverage, facility, or event setting.
• Experience creating social media content, supporting digital marketing, conducting outreach, or selling programs/services is strongly preferred.
• Strong written communication, organization, judgment, follow-through, and ability to work independently with supervisory guidance.
• Experience using a point-of-sale system, handling cash, balancing drawers, and opening or closing a public facility is preferred.
• Completed bachelor's degree preferred in recreation, sport management, business, marketing, communications, event management, hospitality, or a related field.
• Ability and willingness to work outside in winter conditions and to work evenings, weekends, school vacations, and holidays.
• Must be available for at least two high-demand holidays and during Providence school vacation periods: December 21, 2026-January 1, 2027 and February 15-19, 2027.
• The Rink is open on Christmas Eve, New Year's Eve, and New Year's Day. Weather-dependent operating changes may occur.
• First Aid, CPR, and AED certification preferred; basic First Aid certification must be obtained within the first three months if not already certified.