Manager, Patient Support Strategy

Manager, Patient Services Strategy - Life Sciences Consulting

Northeast US - Boston, New York, Philadelphia Region Based

Hybrid/ Remote option

About Acumetis

Acumetis is a global life sciences consultancy that guides pharmaceutical and biotech companies through their most decisive moments—powering commercial success and expanding patient access. From early asset strategy to launch readiness and market optimization, we help clients navigate complexity and seize opportunity.

Our integrated approach brings together scientific insight, evidence strategy, deep market intuition, and executional precision to ensure brands are built to lead.

Role Overview

Must be based in Northeast US - major hubs or remote areas around (New York, Philadelphia, Boston, etc.)

Managers at Acumetis are client-facing leaders responsible for driving project delivery, managing teams, and strengthening client partnerships. You will operate as a day-to-day engagement lead, ensuring high-quality execution while shaping strategic direction and delivering measurable impact for clients.

This role requires strong problem-solving, leadership, and communication skills, with the ability to translate complex insights into clear, actionable strategies for senior stakeholders.

Key Responsibilities

Client Leadership & Project Delivery

• Lead client engagements end-to-end, managing multiple concurrent workstreams and ensuring delivery excellence

• Serve as the primary day-to-day client contact, building trusted, long-term relationships

• Oversee development of client deliverables including business cases, therapeutic landscapes, launch strategies, and strategic frameworks

• Translate complex operational, clinical, and financial insights into clear recommendations for executive audiences

Team Leadership & Development

• Manage and mentor consultants and analysts, providing guidance, feedback, and professional development support

• Drive effective team execution by structuring workplans, delegating responsibilities, and ensuring quality control

• Foster a collaborative, high-performance team environment aligned with Acumetis values

Patient Services & Operational Excellence

• Lead vendor RFP/RFI processes, including strategy, evaluation, scoring, and selection

• Oversee hub, specialty pharmacy, and vendor implementations, including call center operations and data integration

• Direct development of SOPs, BRDs, workflows, and governance frameworks for Patient Services programs

• Support contracting process with HUB, SP, and 3rd party vendors

• Establish and monitor KPIs, dashboards, and continuous improvement initiatives (e.g., Six Sigma methodologies)

• Support detailed vendor data integration strategy, process mapping, and implementation

• Drive Patient Services Program efficiency by supporting evaluations of program operations and opportunity identification to drive efficiency and speed time to therapy

Financial & Strategic Management

• Support financial modeling and forecasting across copay, PAP, trial, FRM, and Patient Services programs

• Ensure alignment between strategic recommendations and financial/operational feasibility

• Identify risks and proactively develop mitigation strategies

Business Development & Firm Contribution

• Contribute to new business development through proposal development, opportunity identification, and client expansion

• Support thought leadership initiatives and development of innovative, client-ready solutions

• Actively contribute to internal capabilities, knowledge sharing, and practice growth

Requirements

Education & Experience

• Bachelor’s degree required; MBA or advanced life sciences degree preferred

• 5–7+ years of management consulting experience within the life sciences industry

• Demonstrated experience leading projects and managing client engagements

Skills & Capabilities

• Strong analytical and problem-solving capabilities with a strategic mindset

• Proven ability to lead teams and manage multiple priorities in a fast-paced environment

• Excellent executive-level communication and presentation skills

• High proficiency in PowerPoint, Excel, and data-driven storytelling

• Detail-oriented, highly organized, and self-motivated

Additional Qualifications

• Experience in Patient Services, market access, or commercialization strategy strongly preferred

• Project Management certification is a plus