Receptionist

Job Title

Job Description Summary

Job Description

The Receptionist is a key member of the Cushman & Wakefield onsite account team for the client and plays an important role in shaping the day-to-day workplace experience for employees, guests, and visitors.

This individual serves as the first point of contact for the workplace through in-person interactions, phone communication, and visitor support. The Receptionist is responsible for creating a warm, professional, and welcoming experience while supporting workplace operations, employee needs, and guest services throughout the day.

We are seeking a collaborative and service-focused professional who takes pride in delivering a high-quality customer experience and creating positive interactions for everyone entering the workplace.

Essential functions and responsibilities

• Provide a warm, professional, and welcoming experience for all employees, guests, executives, vendors, and visitors entering the workplace.
• Serve as the first point of contact for the workplace through in-person interactions, phone communication, e-mail, and Slack messaging.
• Ensure a smooth and seamless employee and guest experience by communicating warmly, clearly, and effectively while providing timely support and direction.
• Maintain consistent front-of-house coverage during business hours and remain readily available to support employees and visitors.
• Build trusted relationships with employees, executives, cross-functional teams, vendors, and workplace partners.
• Support high-profile meetings, executive visits, VIP guests, and onsite events by assisting with logistics, catering coordination, room readiness, supplies, and hospitality support.
• Support workplace events, employee engagement initiatives, and special onsite activities as needed.
• Perform general office and workplace support duties, including mail handling, shipping coordination, wayfinding support, office tours, and logistical assistance.
• Provide professional, timely, courteous, and accurate service while maintaining strong knowledge of workplace operations, amenities, and protocols.
• Maintain ownership of the front-of-house appearance, cleanliness, and readiness while proactively identifying and escalating workplace concerns or maintenance needs.
• Regularly collaborate with Security and workplace partners to support front-of-house operations, visitor management, and safety/security protocols.
• Support Lost & Found, luggage management, visitor check-in processes, and other front-of-house operational procedures.
• Learn quickly, follow detailed processes and procedures, and independently solve problems using available resources and sound judgment.
• Utilize workplace technology, communication tools, and software platforms necessary to perform daily responsibilities.
• Perform daily operational responsibilities with initiative and accountability, including opening/closing responsibilities, stocking supplies, completing requests, and meeting deadlines.
• Support cross-functional workplace initiatives and assist with special projects, operational tasks, and team priorities as needed.

key competencies

• Comfortable corresponding with executive-level clients, VIP guests, and individuals at all levels.
• Showcase exceptional emotional intelligence, empathy, hospitality mindset, and interpersonal awareness.
• Detail-oriented, highly organized self-starter with the ability to manage multiple priorities in a fast-paced environment.
• Maintain a “can do” mentality with the ability to adapt quickly and respond professionally to changing workplace needs.
• Demonstrate integrity, accountability, professionalism, discretion, and strong customer service instincts.
• Project an approachable, polished, and professional image in personal appearance, manner, and demeanor.
• Ability to remain calm under pressure while confidently managing high-volume activity and workplace interruptions.
• Strong verbal and written communication skills with the ability to provide clear, professional, and service-focused communication.
• Ability to successfully use Slack as a primary communication tool, along with Google Workspace and other workplace technology platforms.
• Comfortable using ticket management systems such as Jira and able to quickly learn new systems, tools, and applications.
• Strong team player with a collaborative mindset and willingness to support workplace operations and special projects as needed.

IMPORTANT EDUCATION

• Minimum of high school diploma or general education degree (GED). 
• College degree and/or related experience and training preferred. 

IMPORTANT EXPERIENCE 

Minimum of 2 years of related work experience in front-of-house service or other high-touch service environments; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the role.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.