Program Manager (Bilingual)

Description

This grant-funded position supports Art Heals Arizona by leading the delivery of services to families and programming designed to serve unaccompanied refugee minors in our communities (Resilient Roots). The Bilingual Programs Manager ensures program participants who have experienced trauma, abuse or homelessness, receive consistent, high-quality, resilience-building arts programming; manages day-to-day program operations; leads grant reporting and compliance; and oversees the training, volunteer interviewing, and outreach that sustain the programs.  This is a grant-funded position through the Arizona Governor's Office of Youth, Faith and Family (GOYFF), Trauma Informed Substance Use Prevention Program (TISUPP).

Department: Programs

Supervises others: Yes

Reports to: VP of Programs

Employment Status: Full-time

FLSA Status: Exempt

Funding Source: GOYFF/TISUPP grant-funded position. Continuation of this position is contingent on grant funding and renewal. This is the first year of a one-year grant with up to 3 possible one-year renewals. 

Benefits: Full-time employee benefits

Starting Salary: $58,500

Location: Maricopa County based with 40% travel to primarily Pima County or surrounding areas

Teleworking & Flexible Schedule Eligible: Yes, can explore modifications after 30 days of employment.

Planning and Organizing – Advanced level of competency

• Develops clear goals for programs, projects, and events.
• Develops and uses systems to organize and keep track of information or work progress.
• Allocates, adjusts, makes decisions, and manages resources according to shifting priorities.
• Serves as the program lead for GOYFF/TISUPP grant deliverables, ensuring services are delivered as outlined in the grant agreement.
• Prepares and submits monthly, quarterly, and annual grant reports and supporting documentation in partnership with the Director of Programs and Development team.
• Leads the planning, delivery, and continuous improvement of Services to Families who have experienced trauma through situations such as family violence, separation, or homelessness
• Manages the day-to-day operations of Resilient Roots designed to serve unaccompanied refugee minors in our communities, including scheduling, program coordination, supplies, and staffing of each session; serves as program lead for Resilient Roots Creativity Camp series
• Continually assesses programs for consistency and effectiveness.
• Supports the volunteer engagement process flow, including interviewing, training, orientation, and coaching.
• Works across departments to support strategic agency initiatives.

Builds Effective Teams – Advanced level of competency

• Brings needed internal and external talent to projects and initiatives.
• Promotes cooperation with all stakeholders.
• Gives people latitude to make decisions in their own sphere of work.
• Ensures adequate resources for all programs
• Participates in cross-functional teams to support agency objectives.

Manages People – Advanced level of competency

• Ensures individual goals are aligned with organizational goals and can articulate the alignment.
• Shares information, advice, and suggestions to help others to be more successful.
• Holds individuals appropriately accountable to results.
• Supervises and develops program staff and professional teaching artists to ensure the highest level of program delivery and increase use of individual skills.
• Collaborates with the Volunteer Engagement Manager and Program Manager to ensure volunteer engagement aligns with programming needs

Fosters Innovation – Proficient level of competency

• Encourages and promotes creativity and innovation to improve approaches, programs, and methods.
• Facilitates groups and individuals through processes to develop new approaches, programs, and methods.
• Implements supportive mechanisms for effective change management.
• Creates and maintains relationships with program and arts/cultural partners.
• Assists with developing and delivering program and training curriculum.

Mission Focused

• Promotes the transformative nature of resilience-building arts programs.
• Makes business decisions grounded in the mission.
• Promotes the healing nature of art, creativity, and healing.
• Advocates for the interests of children and partners.

Communicate Effectively

• Ensures that others involved in a project or effort are kept appropriately informed.
• Tailors communication content, tone, and method (verbal, written, email, phone, etc.) to the audience.
• Seeks to fully understand before responding.

Instills Trust

• Consistently delivers on commitments, demonstrating both competence and credibility internally and externally.
• Actions are aligned with intent and words.
• Involves people in decisions that affect them.

Collaborative

• Prioritizes organization and group objectives over individual goals.
• Provides assistance and support to others to help them reach their individual goals.
• Expresses disagreements constructively and works toward solutions that are mutually beneficial.

Self-Management

• Demonstrates the ability to maintain composure.
• Takes initiative and acts without waiting for direction with available information.
• Accepts responsibility for gathering information, taking action, and results.

Requirements

• Minimum of 3 years of professional experience in youth development, child welfare, or education, or commensurate experience
• Bilingual proficiency in Spanish is required. Candidates must demonstrate proficiency in speaking and writing through an organization approved language assessment.
• Experience leading teams.
• Ability to deliver engaging and informative presentations to small and large groups, both in-person and online.
• Demonstrated success managing program services.
• Demonstrated ability to recruit, manage, and ensure ongoing professional development of staff.
• Demonstrated commitment to the values of diversity, inclusiveness, and equity.
• Ability to use Microsoft applications at a high-functioning level
• Must be able to have access to and provide reliable transportation for self. An AZ driver’s license and proof of insurance is required for qualifying mileage reimbursements.
• Must be able to obtain and hold an Arizona Department of Safety Fingerprint Clearance Card and be present around the children we serve.
• Must be able to work a mix of weekdays and weekends if needed. 
• Must be able to travel 40% of the time throughout Maricopa, Pima, and surrounding Counties. 
• This person frequently interacts with staff, board members, funders, and constituents about the programs and services of Art Heals Arizona. Must be able to communicate professionally and exchange accurate information with internal and external stakeholders.

Preferred Qualifications

The following qualities and experience in addition to the years of experience are highly desirable:

• Demonstrated ability to implement adult learning modalities
• High proficiency and experience with Windows, Microsoft Applications, and CRM software (Salesforce Nonprofit Success Pack or similar nonprofit CRM)

Physical Requirements

• Must be able to remain in a stationary position 75% of the time using a computer.
• Must be able to travel 40% of the time throughout Maricopa, Pima, and surrounding Counties. 
• Must be able to identify and assess written materials including fine print.
• Must be able to position self to maintain files, supplies, document boxes, and other materials up to 50 pounds as needed.

Environmental Requirements

• Must be able to regularly work in a well-lit, temperature-controlled work area.
• Must be able to work a mix of weekdays and weekends if needed. 
• Must be able to work in an open area with other employees and volunteers 80% of the time.