Clinical Manager- Emergency Department

Summary

In collaboration with the Patient Care Director, the Clinical Nurse Manager evaluates the delivery of patient care using the organization's quality metrics, monitors and reports trends in patient population acuity, and manages staffing resources accordingly.

Designs, implements, and evaluates innovative systems that support efficient delivery of patient care; develops and adheres to an approved budget; and assesses staff competence and educational needs in relation to changing patient needs via clinical pertinence, medical record review, patient and family visits, physician feedback, and periodic visits to off-shifts.

Requires experience and commitment to the quality of patient care and patient satisfaction.

The Clinical Nurse Manager provides leadership and direction to the nursing staff while promoting teamwork in a multidisciplinary care environment.

Leadership Competencies

In addition, our leaders will demonstrate an aptitude for:

• Ensure Accountability and Build Effective Teams
• Drive Vision and Purpose and Optimize Work Processes

By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

Key Responsibilities

• Provides direction to subordinates to meet departmental objectives as well as the objectives of Saint Anne's Hospital.
• In collaboration with the Nursing Leadership Team, participates in the formulation, implementation, and monitoring of departmental goals.
• Oversees daily operations on the units.
• Coordinates departmental workflow with all team members to ensure safe, effective, and efficient work processing.
• Participates in the formulation and implementation of Performance Improvement initiatives.
• Participates in the assessment of departmental staff as well as individual educational needs.
• Participates in staff meetings, huddles, and programs/in-services to meet staff needs.
• Serves as an expert in the area of specific unit competencies and maintains clinical competencies for assigned clinical areas.
• Works collaboratively with the Nursing Leadership Team and physicians to maintain effective operations and high-quality services.
• Interfaces with patients and families to ensure that care is consistent with their expectations.
• Serves as a professional role model and mentor to staff by responding positively to change while supporting colleagues through the change process.
• Oversees various personnel actions, including but not limited to hiring, performance appraisals, disciplinary actions, and other related activities in collaboration with the Directors.
• Ensures budget and resource efficiency and satisfaction with patient care delivery in collaboration with the Director.

Management of Time and Resources

• Completes work assignments within an acceptable time frame.
• Uses time and resources to the best possible advantage for successful completion of job responsibilities.
• Develops and maintains efficient working relationships.
• Is reliable with respect to attendance.
• Is reliable with respect to punctuality.
• Recognizes the importance of team efforts and partners with others to achieve positive outcomes.

Quality and Service Expectations

• Contributes to a team effort to ensure quality services.
• Offers creative solutions or alternatives to issues or concerns.
• Produces quality results and continually strives to improve the quality of work.
• Accepts responsibility for all work performed and takes appropriate corrective action as needed.
• Is cooperative in interactions, treating customers with courtesy, respect, and compassion.
• Responds patiently and appropriately to questions.
• Responds to requests in a timely manner.
• Handles interruptions skillfully.
• Maintains a professional appearance and demeanor.
• Strives to prevent or resolve customer concerns to the customer's satisfaction.
• Assigns staff to patients with knowledge of the competencies of all staff involved.
• Is knowledgeable and serves as a resource for staff.

Minimum Qualifications

• Three to five years of nursing care experience in a hospital.

Professional Development and Organizational Knowledge

• Is responsible for the ongoing development of work skills through available resources, including in-services, formal educational programs, other work groups, and on-the-job training.
• Manages, attends, and participates in staff meetings and in-services and/or reviews documentation as required.
• Assists in the orientation of others and actively participates in mentoring.
• Performs analytical and decision-making functions with minimal supervision.
• Recognizes and seeks assistance or consultation when appropriate.
• Demonstrates an understanding of relevant hospital and departmental policies and procedures, including safety issues.
• Possesses awareness of programs and services provided by the hospital and where they are located.

Clinical Competencies

• Applies knowledge and skills necessary to provide care appropriate to the age of the patient served, including infant, pediatric, adolescent, adult, and geriatric patients.
• Integrates, delegates, and coordinates patient care using an interdisciplinary approach.
• Delegates responsibilities for care, when applicable, and makes assignments according to the skills of the caregiver.
• Evaluates patient responses to interventions according to established Morton Hospital policies and procedures.
• Demonstrates the ability to plan and supervise other patient caregivers in providing patient care on the unit while functioning as a professional role model.
• Exercises independent judgment in times of need and emergency situations and evaluates the results of actions taken.
• Administers medication and performs treatments, utilizing principles of aseptic technique, for assigned patients according to established Saint Anne's Hospital policies and procedures.

Education

• Bachelor's degree in Nursing required.
• Master's degree in Nursing preferred.

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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Driving Required: