Air Export Operations Agent

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

The schedule for this position is: Monday-Friday, 10:00 am - 7:00 pm.

The Air Export Agent is responsible for the end-to-end execution of international air export shipments while ensuring operational excellence, regulatory compliance, financial accuracy, and exceptional customer service. The position serves as a key liaison between customers, overseas Expeditors offices, airline partners, trucking providers, gateways, customs authorities, and internal departments.

Scope of Position

Process shipments, coordinate with the Expeditors global network for operational requests, perform shipment auditing, documentation management, compliance reviews, customs-related submissions, invoicing activities, and shipment milestone management.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow while meeting department KPI and quality standards.
• Utilize AEX Workboard, Export ETMS, and company operational systems to maintain accurate and timely shipment records.
• Monitor, track, and update all air export shipments from origin through final destination.
• Coordinate daily with overseas offices, gateways, airline carriers, trucking companies, customs brokers, and customers.
• Prepare, validate, and manage export documentation including MAWB, HAWB, commercial invoices, packing lists, and export declarations.
• Maintain customer SOPs and ensure customer-specific requirements are executed consistently.
• Provide proactive communication regarding shipment status, delays, exceptions, and recovery plans.
• Ensure accurate and timely customer invoicing, vendor costing, and file profitability management.
• Adhere to internal controls and all regulatory requirements including TSA, IATA, FAA, EAR, DG, and export compliance requirements.
• Identify process improvements that increase operational efficiency, productivity, and service quality.
• Support audit activities and maintain complete, audit-ready shipment files.
• Complete office closing, safety, and security responsibilities in accordance with company procedures.

Internal Customer Service & Network Coordination

• Serve as the primary internal operational contact for assigned customers.
• Develop strong working relationships across the Expeditors global network.
• Respond to customer and overseas requests in a timely and professional manner.
• Escalate service failures and drive corrective actions to resolution.

Qualifications

• Strong organizational, communication, and problem-solving skills.
• Proficiency with Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Air freight forwarding experience preferred.
• IATA FIATA certification preferred.
• 1+ years of logistics, freight forwarding, transportation, supply chain, or customer service experience preferred but not required

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days) 
• Annual Paid Holidays (10)
• Potential Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid, unused rolls over)
• 401(k) Retirement Savings Plan with employer match (Pre-Tax or Roth)
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Position is full time (40 hours per week) Monday through Friday