Technical Support Engineer

NI Support Engineers (TSE) partner with engineers and scientists to ensure their success through deep technical knowledge of Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers by recommending Platform and System improvements to R&D, providing customer insight to sales, and making sure NI is ready to support new Products and Systems.

For This Role, You Will Need:

• To be willing to work with aerospace and defense customers. This role will not be considered for visa sponsorship now or in the future
• Bachelor of Engineering required with preferred bachelor's in electrical or computer engineering
• 2+ years of work experience in a customer-facing technical role or other relevant industry experience.
• Experience owning and advocating for customer issues or needs by providing quick and valuable troubleshooting towards issue resolution, as well as owning internal escalation where necessary.
• Experience prioritizing multiple tasks. 
• Knowledge of RF hardware or software (e.g vector signal analyzers, vector network analyzers), with foundational understanding of RF concepts like signal theory, SNR, FFT, and transmission theory
• Availability to travel up to 20% of the time
• Able to provide training to internal or external customers on NI products 

Preferred Qualifications that Set You Apart:

• Communicates Effectively– You are comfortable communicating technical concepts to a range of backgrounds, one-on-one, or in front of a group. You confidently lead conversations to uncover customer’s technical, business, and personal needs. 
• Manages ambiguity – Integrates information from disparate sources to identify underlying causes and find creative solutions. Driven to find a solution where others could not.
• Manages Complexity – Makes sense of complicated, interconnected, or large amounts of information   
• Tech Savvy – Familiarity with NI software and hardware portfolio. NI certifications like CLA, CTD, CTA, CLED highly preferred. Else industry experience in RF test and measurement like 5G, OFDM, carrier frequency offset, BLE, radar test, etc.
• Action Oriented – Move quickly on opportunities and difficult challenges rather than waiting unnecessarily 
• Decision Quality – Makes timely, well-reasoned decisions using appropriate analysis and judgement
• Customer Focus – builds problem solutions around customer needs and works to deliver meaningful customer value

In this Role, Your Responsibilities Will Be:

• Resolve technical issues for customers across all account tiers, accompanying a customer through the entire customer journey, from first point of contact, sale, and post-sales support.
• Build customer proficiency for all account tiers through standard services
  • Educate customers through formal training and technical support engagements
  • scope and provide paid technical consulting when the predominant need is product/platform expertise
• Capture and document knowledge to enable self-service resolution
  • Consistently apply KCS (knowledge centered service) methodology in all cases and collaboration, enabling customers to self-serve
  • Identify content gaps through customer interactions
• Advocate for the customer experience within the company
  • Provide feedback on improvements to the customer experience to relevant teams
  • Report design, reliability, ore maintenance issues or bugs to R&D
  • Report customer product feedback to product planning

Who You Are:

You introduce new ways of looking at problems.  You partner with others to get work done.  You are confident under pressure.

Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Work Authorization:

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible.