Guest Services Event Staff Supervisor | Part-Time | Chesapeake Employers Insurance Arena (UMBC)

Guest Services Event Staff Supervisor | Part-Time | Chesapeake Employers Insurance Arena (UMBC)

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Overview

As a Guest Services Event Staff Supervisor, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to, supervising the ushers, ticket scanners, and concourse customer service. You will have the opportunity to lead the team that will assist our guests by offering directions and sharing information while creating a world-class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.

This role pays an hourly rate of $20.00 - $25.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until December 31, 2026.

Responsibilities

• Ensure Guest Services Staff prepares their assigned section for guests; this could include wiping down seats, looking for potential hazards, and reporting any issues to a manager.
• When gates open, ensure guest services staff welcome our fans with a great smile and helpful attitude.
• Ensure our ticket scanners are able to scan event tickets, being sure that the proper ticket is being used to gain entry.
• Ensuring that our guest services staff are assisting fans in locating their ticketed seats.
• Being alert and proactive to potential hazards and reporting incidents when they occur, and ensuring our guest services staff know this is their duty as well.
• Monitor the arena for issues as well as keeping an eye for opportunities to make lasting memories for our fans.
• Respond to all guest concerns/complaints promptly and in a professional manner.
• Ensure our Guest Services Staff are assisting guests in ADA-accessible seating sections.
• Enforce all building policies and procedures to ensure a safe environment for all guests as well as guest services staff.
• Guide the foot traffic flow of large crowds.
• Be knowledgeable about the arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.

Qualifications

• 2-3 years of experience in a hospitality or entertainment environment is preferred.
• Must love working with and helping people.
• Ability to stand for long periods of time.
• Must be able to maintain a positive attitude while handling difficult situations.
• Engaging, enthusiastic, and able to keep that same composure in a fast-paced environment.
• Ability to work evenings and weekends as required.
• Must have punctual and reliable attendance.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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