Deputy Chief of Staff

JOB TITLE: Deputy Chief of Staff

DEPARTMENT: Executive Office

REPORTS TO: Chief of Staff

FLSA: Exempt

SALARY BAND: $80,769 - $115,000

About the Center

Founded in 2008, the Center for New York City Neighborhoods, Inc. (the “Center”) is a not-for-profit that promotes and protects affordable homeownership so that all New Yorkers can build strong, thriving communities. With more than 18 years of experience, the Center's work spans direct services, network coordination, and systems-level intervention. It coordinates a citywide network of housing counseling and legal services providers, operates a statewide Homeowner Hub call center, and co-administers approximately $40 million annually in state funding that supports homeowner services statewide. The Center’s mission-driven CDFI, Sustainable Neighborhoods, lends approximately $7 million annually and holds approximately $100 million in net assets as of December 2025. The Center’s work is grounded in collaboration with community-based partners, public agencies, philanthropy, and national leaders in heirs’ property and housing preservation. Through these partnerships, the Center continues to develop scalable, practical solutions that preserve homeownership, stabilize communities, and expand access to economic opportunity.

Position Summary

The Center for NYC Neighborhoods seeks a Deputy Chief of Staff to join the Executive Office and serve as a key partner to the Chief of Staff, working across the Executive and Leadership Teams and program areas to advance program implementation aligned with the Center’s strategic plan. The Deputy Chief of Staff will lead key cross-functional initiatives, enhance coordination and effectiveness across programs, and support the successful execution of organizational priorities, with a focus on delivering meaningful results for homeowners. The ideal candidate can toggle between complex strategy and big-picture thinking and acute attention to detail. They will also be highly skilled at collaborating cross-functionally.

This is a full-time, exempt position. We follow a hybrid office model, which requires staff to work on-site at least two days per week to foster collaboration, connection, and impact. Candidates must be able to meet these in-office requirements.

Responsibilities include but are not limited to:

• Partner with the Chief of Staff in strengthening alignment between the Executive and Leadership Teams to advance program implementation aligned with the Center’s strategic plan.
• Support the Director of Impact and Evaluation in updating and tracking program outcome and impact data, establishing consistent processes and communication across teams, and coordinating program impact reporting for the Board and funders.

• Program Implementation & Optimization
  • Take full responsibility for identifying, generating, and carrying out opportunities for continuous optimizing and streamlining of strategy and processes across the organization.
  • Partner with the Homeowner Hub on opportunities for staff to engage directly with homeowners and communities, building a stronger understanding of on-the-ground experiences and ensuring those insights inform organizational priorities and decision-making.
  • Partner with the Chief of Staff to develop and implement organization-wide opportunities for staff to deepen their understanding of programs, share lessons learned, and apply insights to inform future program planning and implementation. This includes overseeing the planning, coordination, and execution of staff meetings, lunch and learns, internal briefings, working groups, new hire introductions, and other initiatives that foster cross-team collaboration and continuous learning.

• Key Projects and Initiatives
  • Lead the mobilization of new programs, developing launch plans, convening cross-functional teams, and driving execution through launch and transition to program leads.
  • Develop, in coordination with People and Culture, professional development opportunities and training to support learning and collaboration across the organization; implement opportunities.
  • Partner with the Chief of Staff on strategic Board engagement, translating Board priorities and decisions into clear organizational actions, ensuring accountability and follow-through, and working with the Executive and Leadership Teams to advance key Board priorities.
  • Own the management of the organization’s Racial Equity Working Groups; this includes setting goals and strategy and leading implementation and project management.
  • Lead project management of the Program Analysis Working Group as directed by the Director of Impact and Evaluation, ensuring goals are met and issues are resolved or escalated.
  • Partner with the Chief of Staff to advance the CEO’s priorities, leading strategic projects and initiatives that require cross-functional coordination and strategic follow-through.

• Leadership Team Management
  • Facilitate cross-functional collaboration at the Leadership Team Level with a focus on interdisciplinary work among the Center’s various programs.
  • Coordinate and facilitate Leadership Team meetings with an emphasis on impact for homeowners. This includes identifying and following through on action items, collaborating with co-chairs to set meeting agendas, and managing the team’s project management software.
• New Hire & Existing Staff Support
  • Own staff engagement strategy through collaboration with the Operations and People and Culture teams; implement strategy as required.
  • Own new hire onboarding and carry out strategy in collaboration with the People and Culture team. This includes setting up new hires check-ins, escalating feedback to HR and hiring managers, facilitating ongoing conversations with new staff, and leading an effort to conduct skip-levels and other cross-departmental check-ins to identify issues and opportunities.

Skills & Qualifications

• Bachelor’s degree
• 3-5 years of work experience in high-growth and demanding, fast-paced environments
• Experience in strategic planning and leading plan and/or strategic initiatives implementation
• Strong project and program management skills and a proven ability to manage and prioritize multiple projects simultaneously
• Experience managing up and facilitating cross-functional collaboration at a leadership and executive level
• Program evaluation and data management experience (preferred)
• Interest in the Center’s mission and nonprofit management
• Strong written and oral communication skills
• Acute attention to detail
• Ability to think and operate at a strategic, high-level and at a detail-oriented, granular level simultaneously
• Experience working in or with Human Resources (preferred)

Values and Behavioral Strengths

• Demonstrates ownership while also exhibiting willingness to collaborate across the organization.
• Values hard work and shows willingness to take on new initiatives, both big and small
• Maintains a “roll up your sleeves” attitude
• Has a mindset focusing on continuous improvement and an eye for where changes will make the biggest impact
• Focuses on outcomes; the ideal candidate will take a strategic approach to their own and the organization’s time management and ensure priorities are being met
• Ability to respond enthusiastically and positively to ambiguity

Salary

We offer a competitive salary and a comprehensive benefits package.

Application

To apply, please submit your cover letter with salary requirements, resume, and 3 professional references through our website. We will contact only candidates selected for an interview. Applicant review will continue until the position is filled.

The Center strongly encourages Section 3 residents to participate in this hiring effort. Information to determine if you are a Section 3 resident can be obtained by contacting careers@cnycn.org.

Persons requiring reasonable accommodation to participate in this hiring effort are requested to contact: careers@cnycn.org.

We thank you for your interest in career opportunities with the Center for NYC Neighborhoods.

The Center for NYC Neighborhoods is an equal opportunity employer. We recruit, hire, upgrade, train, and promote for all positions and job classifications without regard to race, color, religion, creed, gender, national origin, age, physical or mental disability, marital status, veteran or disabled veteran status, sexual orientation, or any other status as a member of any other legally protected group or activity.

To learn more, visit cnycn.org.