Program Director of Community Based Services

SUMMARY

The Program Director is responsible for service coordination, partner collaboration, marketing, direct services and clinical documentation and outcomes for St. Vincent Family Center programs. Daily duties include but are not limited to; supervision of department personnel, staff training and development and ensuring that clinical staff are meeting clinical documentation requirements as determined by the agency and licensure and certification rules and requirements. 

DUTIES & RESPONSIBILITIES

• Ensure that the Agency’s mission, vision and core values are consistently incorporated into the treatment services provided.
• Contributes to creating a welcoming and inclusive environment for our clients, colleagues and community partners from diverse backgrounds and experiences.
• Integrates principles of Trauma Informed Care in all aspects of work.
• Is sensitive to the children’s culture and socioeconomic characteristics that delivers the best possible care to the youth and families served.
• Ensure that staff meet clinical documentation and service requirements as determined by the agency and licensure and certification rules and requirements.
• Assign cases to clinical staff. Provide review and approval of clinical documentation.  
• Develop clinical treatment protocols and monitor all identified services to ensure clinical protocols are met.
• Responsible for the provision of quality and effective clinical services. Complete quality assurance/improvement plan activities.
• Will represent the agency and clinical services in agency and/or community meetings as determined by the Chief Clinical Officer.
• Consult other with other programs to ensure the overall case management objectives are being met. 
• Coordinate marketing and networking activities with internal and external sources for clinical services.
• Coordinate internal and external referrals and internal transfers for services.
• Monitor service delivery/capacity to ensure maximization of resources.
• Participate in trainings, presentations and review publications that are relevant to program.
• Monitor team/service budget(s) and ensure revenue and expenses are within the Agency’s budget, as determined by President/CEO and Fiscal staff. 
• Responsible and accountable for developing and meeting Agency Strategic Plan goals.  
• Hire, train, develop and supervise program staff. Ensure best practices for effective performance management and training are implemented and utilized in order to maximize productivity, develop talent, manage retention and meet program goals. 
• Responsible for creating and maintaining a culture that values employees and promotes employee wellness and self-care. 
• Responsible for the administrative functions of the program to include but not limited to; verification and accuracy of employee timesheets, expense reports and purchase orders.
• Performs all other duties as required.

SUPERVISORY RESPONSIBILITIES

• Provides Situational Leadership to meet the developmental needs of our team members during day-to-day supervision of clinical, program, and administrative staff.  
• Will actively demonstrate the expectations outlined for agency leaders in the “My Commitment to My Staff and Colleagues” attestation.   

EDUCATION & EXPERIENCE 

• Master’s degree in Social Work, Counseling, Clinical Psychology, Marriage and Family Therapy, or a related human services field required.

  Independent Ohio behavioral health licensure appropriate to the scope of the role is required or must be obtained as a condition of employment, consistent with agency requirements. Eligibility for required rendering provider credentials and a National Provider Identifier is required.

  Relevant experience providing behavioral health services to children and families is required. Progressive supervisory or program leadership experience and experience with community-based services are strongly preferred.

  Valid driver’s license, an acceptable driving record as required by the agency’s insurer, and proof of current automobile liability insurance are required.

  Highly developed verbal, written, presentation, relationship-building, and conflict-resolution skills; ability to communicate effectively with families, employees, executives, payers, regulators, and community partners.

  Ability to interpret budgets, program data, productivity, service utilization, quality indicators, and operational trends and to use findings for timely decision-making.

  Proficiency with Microsoft 365 applications and the ability to use electronic health records, data-reporting systems, virtual collaboration tools, and mapping/navigation technology.

  Ability to manage multiple priorities, delegate effectively, make timely decisions, maintain confidentiality, lead change, solve complex operational and human-relations matters, and work collaboratively across programs.

MATHEMATICAL SKILLS

• Requires high mathematical and accounting skills involving statistics, ratios, probability, fractions, and geometry. 
• Skills required are those consistent with accounting background with an emphasis on financial analysis and managerial accounting.

TECHNICAL SKILLS

• Proficiency with MS Windows and Outlook. Basic knowledge of data collection, analysis and database programs.

REASONING ABILITY

• Both the exceptional ability and the interest to analyze situations perceptively and to render decisions without undue delay.  
• Ability to manage multiple tasks, discerns relative priorities, delegate effectively, and assure timely completion of tasks.
• Ability to organize and manage multiple priorities.   
• Ability to build strong bonds with employees and managers to foster open, honest and candid communication. 
• Ability to manage change in an organization reengineering its culture and approach to workload management. 
• Ability to create and maintain highest levels of confidentiality when dealing with employee and/or client information, SVFC proprietary information and sensitive situations. 
• Ability to work and contribute as member of team.