Senior Business Analyst, Fraud Risk Technology

The Senior Business Analyst, Fraud Risk Technology translates complex, high-level business and risk requirements into detailed, actionable technology deliverables. Serving as the primary bridge between Fraud Operations, Compliance, Risk Management, and Technology engineering teams, you will leverage modern analysis methodologies and enterprise AI capabilities to define, design, and implement advanced fraud detection and mitigation solutions. Your contributions will directly strengthen organizational resilience against emerging fraud threats while ensuring a frictionless customer journey.

Responsibilities

Requirements Engineering & Business Analysis

• Leverage enterprise collaboration intelligence and AI-assisted elicitation tools to structure stakeholder workshops, extract business rules from discussions, and resolve requirement ambiguities and edge-case exceptions with Subject Matter Experts (SMEs).

• Elicit, analyze, and document comprehensive functional and non-functional requirements, producing industry-standard Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), and technical specifications.

• Utilize advanced analytical tools for requirement pattern discovery and dependency mapping across distributed systems.

• Design and maintain robust process artifacts—including use case models, activity diagrams, sequence diagrams, system context diagrams, and Business Process Model and Notation (BPMN 2.0) workflows—covering standard operating paths, fraud-positive scenarios, false-positive handling, timeouts, vendor outages, and dual-control approvals.

• Define detailed technical and integration requirements for in-house detection engines, third-party vendor platforms, and core payment rails (e.g., Card Authorization, ACH, Wire, Real-Time Payments [RTP]).

• Decompose business initiatives into structured Jira Epics and INVEST-compliant User Stories featuring testable Gherkin syntax (Given-When-Then) acceptance criteria across diverse personas

• Establish and maintain end-to-end Requirements Traceability Matrix (RTM) linking regulatory/policy mandates to BRDs, FRDs, user stories, test cases, and compliance audit evidence.

• Facilitate backlog grooming and sprint planning in Jira, ensuring user stories meet the Definition of Ready (DoR) and align with engineering sprint capacity.

AI-Powered Fraud Solution Design

• Translate evolving fraud typologies—such as Account Takeover (ATO), Authorized Push Payment (APP) fraud, Synthetic Identity Theft, and mule account networks—into functional and technical specifications for machine learning models and real-time rule engines.
• Perform comprehensive impact assessments and root-cause analyses on fraud policy and rule updates, balancing fraud capture rate optimization against customer friction and False Positive Rates (FPR).

System Integration & Testing

• Serve as the core technical liaison across core banking engines, fraud decisioning platforms, case management workflows, and identity verification/biometric APIs.
• Define data mapping specifications, schema definitions (JSON/XML), and API payloads for real-time transaction screening, event streaming (e.g., Kafka), and batch monitoring.
• Formulate and execute User Acceptance Testing (UAT) strategies, detailed test scripts, and defect triage workflows to validate fraud detection efficacy and system reliability prior to production releases.

Qualifications & Experience

Education & Experience

• Education: Bachelor’s or Master’s degree in Computer Science, Management Information Systems (MIS), Finance, Business Analytics, or a related discipline/experience
• Experience: 6+ years of progressive experience as an IT Business Analyst, Systems Analyst, or Technical Product Owner, with at least 2–3 years dedicated to fraud detection, Anti-Money Laundering (AML), or payment risk within financial services or FinTech environments.

Technical & Tool Competencies

• Methodologies: Deep expertise in Agile frameworks (Scrum, Kanban, SAFe), hybrid delivery models, and the end-to-end Software Development Life Cycle (SDLC).
• Enterprise Fraud & Risk Platforms: Practical experience with market-leading fraud detection and decisioning engines.
• Analysis & Workflow Tools: Proficiency in Jira, Confluence, diagramming tools ( Microsoft Visio, Enterprise Architect), and API testing/inspection utilities (Postman, Swagger).

Preferred Certifications

• Business Analysis: Certified Business Analysis Professional (CBAP®), PMI Professional in Business Analysis (PMI-PBA®).
• Agile & Product: Certified Scrum Product Owner (CSPO®) or Professional Scrum Product Owner (PSPO™).

Key Performance Indicators (KPIs)

• Requirement Quality & Delivery: Delivery of clear, unambiguous technical specifications adhering to project timelines, resulting in minimal requirement-related defects or sprint rework.
• Detection Efficacy: Measurable reduction in false-positive alert volumes while preserving or improving baseline fraud capture and interception rates.
• Time-to-Mitigation: Accelerated requirement-to-deployment cycle time for implementing defensive rules and controls against emerging fraud vectors.
• Regulatory Compliance & Audit Readiness: 100% adherence to internal risk governance standards and external regulatory mandates, resulting in zero audit findings or compliance gaps.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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