Resident Assistant - Full-Time

Description

Department: Bridge Housing

Reports to: Assistant Operations Manager

Level: 11

FLSA Status: Non-Exempt

Location: 25 E St NW, Washington, DC 20002

ABOUT MIRIAM’S KITCHEN

Miriam’s Kitchen works to end chronic homelessness in Washington, DC. We advocate for permanent supportive housing as a long-term solution, while meeting short-term needs by providing healthy meals and high-quality social services to individuals who are chronically homeless.

DEPARTMENT DESCRIPTION

The Bridge Housing program is a new non-congregate bridge housing program that opened in late 2025. Bridge Housing’s primary goal is to help residents exit to permanent housing within 3-6 months. Bridge Housing will serve up to 190 residents at full capacity. Bridge Housing is open 24/7 and residents primarily stay in semi-private, dormitory style rooms. Bridge Housing will serve adults of all genders. Target populations will include individuals who are currently matched to a permanent housing resource and individuals who can’t be served well by existing low-barrier shelters. Residents need to be referred through city systems.

POSITION SUMMARY

The Resident Assistant serves as a member of an interdisciplinary team that advocates for and support residents of E Street. The Resident Assistant is an essential staff role ensuring the safety of the building, enforcing program rules, serving as a part of the emergency response team, and communicating with case managers to ensure that clients are receiving the case management services that they need.

This is an in-person, on-site position. 

The current shift available is: Tuesday - Saturday, 3pm - 11pm. 

ESSENTIAL RESPONSIBILITIES 

• Develop a positive rapport with each resident through routine contact and communication. 
• Provide roving coverage throughout the facility. 
• Provides support and assistance by completing care coordination tasks such as completing referrals for services and residency forms. 
• Assist in the implementation of case plans and document the client interactions in HMIS. 
• Immediately report serious incidents, allegations, and sensitive program information to the Operations Manager. 
• Complete incident reports. 
• Work with the case management team to ensure all required service delivery is documented and to identify strengths and weaknesses in data entry and quality. 
• Respond to immediate client needs, help de-escalate crisis situations, help resolve conflicts and enforce program rules. 
• Conduct room inspections per program rules to ensure cleanliness. 
• Participate in program team meetings, staff meetings, supervision meetings as required and requested per contracts. 
• Build and maintain quality working relationships with colleagues, external and internal stakeholders. 
• Participate in program quality improvement activities that improve program policies, procedures and client and program outcomes. 
• Attend all required trainings per contract requirements. 
• Adhere to agency policies and procedures. 
• Other duties as assigned. 

Requirements

QUALIFICATIONS 

• High school diploma or equivalent.  
• Familiarity with the homeless services and housing landscape in Washington, DC. 
• Strong interest in and commitment to ending chronic homelessness in DC. 
• Strong communication skills and sense of boundaries. 
• An understanding of the structural and systemic causes of homelessness. 
• Able to lift and/or carry up to 25 lbs, with or without reasonable accommodation. 
• Able to walk throughout the facility for the duration of an 8-hour shift and to climb up and down stairs frequently, with or without reasonable accommodation.  
• Comfortable operating computers, inputting information into a database, and documenting case notes. 
• Proficiency in Spanish is preferred. 

EXPERIENCE 

• Prior experience working in services related to homelessness, mental health, substance use, HIV/AIDS, and/or case management, with the ability to connect with individuals experiencing mental health and substance use challenges. 
• Flexibility, openness, and comfort working in a fast-paced environment with residents of diverse backgrounds and lived experiences. 

Benefits

Miriam’s Kitchen is proud to offer comprehensive benefits that support the continued health and wellbeing of our team. These include for full-time employees: 100% employer-paid medical, dental, and vision insurance; generous medical coverage for dependents; 100% employer-paid short-term disability, long term disability, and life insurance; and employer retirement contributions. For all team members: generous annual paid leave based on hours worked, and annual professional development funds.

EOE STATEMENT

Miriam’s Kitchen values diversity in thought and experience and is committed to assembling a diverse workplace. People of color, people with lived experience in the issues MK works on, veterans, and LGBTQIA persons are strongly encouraged to apply.