Account Resolution Specialist

About the Role 

Shamrock and Ryan Transportation are seeking a detail-oriented and highly organized professional to join our team as an Account Resolution Specialist. In this role, you will play a key part in maintaining accurate account records, reconciling outstanding receivables, and ensuring timely resolution of billing and payment issues. This position is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in supporting the financial operations of the business 

What You’ll Do 

• Research open receivables on low and high volume accounts
• Work directly with customers via phone and email to help resolve past due invoices and invoice/credit issues
• Monitor customer account details for non-payments, delayed payments and other irregularities
• Work internally with Account Managers to resolve customer issues and concerns
• Work directly with the Accounts Receivable team to resolve payment application issues, review unapplied funds and adjust differences.
• Support supervisors in escalated collection disputes
• Assist management with coaching and training of new and existing members of the team
• Answer incoming accounting phone calls
• Respond to general customer inquiries and requests.
• Generate account statements
• Manage and maintain numerous payment service portals
• Keeping accurate records and reporting on collection activity 

What You’ll Bring

• Two to three years of experience in an administrative, billing or collections environment 
• Proficient general knowledge of accounting principles and accounts receivable  
• Proficient in Microsoft Office Products, especially Excel.
• High energy and ability to multi-task  
• Ability to work in a high volume, fast-paced environment.  
• Ability to effectively prioritize tasks and to manage time effectively  
• Problem solver with the ability to identify and create solutions  
• Requires ability to effectively interact and communicate with all levels of employees, managers, and customers through verbal and written communication. 
• Leadership or management experience preferred