Quality Analyst - Quality Management

Compensation: $61,000.00 - $84,000.00 per year (Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements.)

The Impact You Can Make
The Quality Analyst abstracts, collects and analyzes data, identifies patterns and trends, and develops actionable next steps to improve quality and reduce cost. You will work with organizational stakeholders to train their staff in closing gaps in care, coordinate and facilitate meetings to review progress in quality programs, identifies and develops new policies and processes, and conducts patient outreach and education to meet program goals. The Quality Analyst works with the Quality Management Team to identify necessary resources to improve the quality of care and support initiatives across organizational practices. You are an integral member of the health care team who works to ensure patient safety, best practices, and high-quality standards of care are maintained across the organization.

Why Choose Glens Falls Hospital?

• Home-Town Care: Enjoy the Adirondack’s and all it has to offer as the primary hospital for 5 counties!
• Nursing Excellence: Glens Falls Hospital is an ANCC Magnet® Recognized community hospital - the gold standard for nursing care.
• Prestige & Scope: Lead within a detail-oriented unit utilizing advanced monitoring technology.

What You Will Do (Responsibilities)

• Supports the collection and analyzes data from the facility related to clinical results. Identifies patterns and trends. Analyzes and makes recommendations regarding different methods that care is delivered and managed.

• Oversees the development, deployment, evaluation of improvement and safety plans for their assigned departments to improve quality and reduce cost. Coordinates and facilitates meetings to review progress in quality programs implemented.

• Supports assigned departments in collection of data related to clinical results. Locates and identifies problems that continue to arise with regularity. Works with the assigned departments to implement action plans to address issues identified.

• Works with organization stakeholders to close gaps in care. Collects information from department members, including interviewing employees, to identify opportunities to improve patient care.

• Ensures compliance with all applicable laws, regulations, etc. Identifies compliance issues at the facility.

• Develops new programs and protocols that lead to improved care.

• Monitors and evaluates the development and results of all improved programs and initiatives to determine their results, then modify as needed.

• Assists in preparing for accreditation and regulatory inspections. Participates in rounding and feedback to assigned departments.

• Prepares for monthly Performance Improvement and Safety Committee Meetings.

• Supports the Quality Management team as needed.

What You Bring (Qualifications)

• Education & Experience:

  • Requires a minimum of a bachelor's degree, plus two years of directly related healthcare experience.

  • Equivalent education and experience will be considered.

  • LPN or other clinical experience highly preferred. 

  • Experience working in healthcare quality management, utilization review/utilization management, and/or clinical project management required.

• Licensure, Certifications, Registrations: 

  • CPHQ (Certified Professional in Healthcare Quality) preferred

  • CPPS (Certified Professional in Patient Safety) preferred

  • Lean/Six Sigma Certification preferred 

• Skills & Abilities: 

  • Ability to work with all stakeholders: physicians, office staff, practice managers, executive suite, consultants, payor organizations, etc.
  • Experience with computer databases to track and analyze data
  • Strong communication, writing, and presentation skills, and must be comfortable presenting regularly to healthcare staff and leadership
  • Excellent interpersonal, organizational, and analytical skills
  • Ability to work with all stakeholders: physicians, office staff, practice managers, executive suite, consultants, payor organizations, etc.
  • Familiarity with regulations and reporting requirements (DNV, NYSDOH, CMS)