Inside Sales Representative

Ladish Valves is seeking a motivated and customer-focused Inside Sales Representative to join our team at our office. This position is ideal for candidates with entry to mid-level experience who are motivated and can work at a fast pace. As an Inside Sales Representative, you will play a crucial role in providing outstanding customer service, developing relationships with clients, and driving revenue growth.

Responsibilities:

• Respond to customer inquiries and provide product information and quotations promptly.
• Develop and maintain strong relationships with existing and potential customers.
• Identify customer needs and recommend appropriate products and solutions.
• Process orders accurately and efficiently, ensuring timely delivery.
• Collaborate with the sales team to meet and exceed sales targets.
• Stay updated on industry trends and product knowledge, with a focus on valves.
• Attend and participate in sales meetings.
• Able to read and interpret customer specifications accurately.
• Strong organizations skills, particularly the ability to manage multiple RFQs, orders, customer inquiries, and follow-ups simultaneously.
• Assist in the development of sales strategies and marketing campaigns.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Participate in sales meetings, training sessions, and trade shows as required.
• Provide exceptional customer support before and after the sale to ensure customer satisfaction.
• Communicate with warehouse and machine shop production personnel to ensure customer needs and order details are met.
• Review data sheets, valve drawings, valve torque data, and other documents in order to select the proper valve for the client’s application need.
• Prepare and submit reports, documents and records required by company policy.
• Utilize individually and/or further the use of total quality concepts, tools and techniques to support continuous quality improvement in all processes in which the position participates with a positive "Can Do" attitude.
• Observe all company policies and regulations including safety, housekeeping, confidentiality of information, and quality of work with support of ISO procedures and standards.
• Perform other duties as requested or necessary to meet business conditions and changes.

Qualifications:

• High school diploma or equivalent (bachelor’s degree in business, or a related field is a plus).
• Minimum of 1-3 years of inside sales experience, preferably in the industrial or manufacturing sector.
• Knowledge of ball, gate, and globe & check valves is a significant advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in MS Office Suite and CRM software.
• Ability to work independently and as part of a team.
• Results-oriented mindset with a commitment to meeting and exceeding sales goals.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.   The employee is occasionally required to stand and walk.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles.  The noise level in the work environment is usually moderate.