Senior Benefits Specialist

Are you an excellent communicator with a passion for customer service? Are you skilled at handling confidential information with the utmost discretion? Are you driven by details and conscious of compliance? If so, then we’d like you to join our dedicated team as a Senior Benefits Specialist.   

About the Role: 

    You will: 

• Research, analyze, and administer benefits, including healthcare, wellness, disability, and retirement plans. 

• Professionally and accurately respond to written and oral inquiries from teammates, retirees, and family members regarding the areas of employee benefits, enrollment, benefit programs, COBRA, and retirement plans.

• Manage escalated claims issues for teammates and function as a liaison with third party carriers.

• Assist with updating and maintaining required system and training documentation for internal and external usage.   

• Stay up to date on state specific laws regarding benefits administration. Monitor benefit plans for compliance with applicable rules and regulations. 

• Assist in administering the company’s Retirement and Pension plans, working directly with retirement plan trustees in setting up benefits for retirees, checking accuracy of payments, and tracking transactions in the retirement software database.

• Administer the 401(k) plan, including reconciling contributions withheld weekly, coordinating wiring of funds with accounting, and monitoring the weekly contribution and loan changes reports.

• Process all aspects of life insurance claims, working with beneficiaries and carriers, and coordinating any necessary payments through payroll and/or Retirement plans.

• Perform quarterly and yearly administration for Patient Protection and Affordable Care Act annual forms and filings.

• Assist in the acquisition process, ensuring benefits are accurately set up and presented to incoming teammates.

• Assist with configuring benefits into the HRIS system for open enrollment, or any other benefit design change. Audit the accuracy of enrollment data.

• Assist with hiring new teammates into the Benefits department and transition newly hired teammates into their roles.

• Successfully complete Benefits project work as assigned.

• Successfully complete required safety and compliance training programs as assigned.

• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You: 

• 3 or more years of experience in benefits administration or human resources.

• Professional certification such as CEBS (Certified Employee Benefits Specialist) or SHRM-CP preferred.

Our ideal candidate will also: 

• Have knowledge and understanding of common payroll, benefits, and recruiting practices.

• Effectively use Microsoft Office software to communicate via email and to review reports and documents.

• Demonstrate outstanding customer service and interpersonal communication skills.

• Possess strong written and verbal communication skills.

• Possess a high level of accuracy and attention to detail.

• Be able to handle sensitive information with confidentiality.

• Be able to build and maintain a positive working relationship with teammates and co-workers.

• Be able to research, analyze data, and solve problems.

• Have excellent interpersonal skills and the ability to work effectively across all levels of the business.

• Be able to exercise professional judgment and assume responsibility for decisions which have impact on people and quality of service.

• Deal with interpersonal conflict and set-back in a mature, problem-solving, solutions-oriented manner.

• Have excellent organizational skills and be able to prioritize work projects and multi-task.

• Read, write, speak, and understand English. 

• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

• Be able to learn and operate the computer related systems used in the People Operations department.